Roadrunner FinancialReviews of roadrunnerfinancial.com

Response from Roadrunner Financial· Mar 20, 2026

Dear Steve Townley, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced while trying to set up your automatic payments and adjust your due date. We understand that you went to great lengths to complete this process, and we regret that our initial steps were not as straightforward as they should have been. We are pleased to hear that our representative was able to assist you in successfully enrolling in autopay through our online portal and in your request for a due date change. We truly appreciate your patience throughout this process, and we are committed to ensuring your future experiences with us exceed your expectations! If you have any further questions, please feel free to reach out to us at [email protected] or call us at 833-288-1367. Thank you, Roadrunner Financial, Consumer Advocacy Department

Response from Roadrunner Financial· Jan 20, 2026

Hello, Wally H. We are sorry to hear that you were dissatisfied with our company. However, upon reviewing our records, we are unable to identify the account associated with your review. We would very much like to discuss this matter with you to ensure any errors are corrected. Please feel free to reach out to us using one of the following methods: chat with us on our website, email us at [email protected], or call us at (833) 288-1367 (Mon.-Fri. 8:00 am-5:00 pm CST). Thank you, Roadrunner Financial, Consumer Advocacy Department

Response from Roadrunner Financial· Feb 6, 2020

Dear, Ms. Prater, Thank you for your feedback. We apologize for the delay and frustration you experienced getting your permanent tags to your vehicle. Please be assured that Roadrunner is very concerned about title work being concluded promptly by all of our selling dealers. Since the time you obtained your loan, we have made continued efforts to resolve your title issue with the selling dealer, and as a result we understand that as of 1/22/20 permanent tags to the vehicle have been issued. Please contact your selling dealer to arrange picking up your tags. If you need any further assistance, please feel free to contact us at 833-288-1367. Thank you, Roadrunner Account Services Customer Service.

Response from Roadrunner Financial· May 29, 2019

Dear Mr. McMaster, We sincerely apologize for the difficulties you experienced getting set up on our website payment portal. Please be assured your input is very valuable to us and will assist us as we work to enhance our customer experience. We are glad to see that you are now successfully set up on the portal and hope that our no fee website will serve you well. Now that your payment profile is set up you should be able to utilize your mobile device to process no fee payments going forward. If you experience any more issues in the future, please do not hesitate to call our customer service center at 833-288-1367. We want to help and strive to make sure your concerns are addressed immediately. Thank you. Roadrunner Account Service Customer Service

Response from Roadrunner Financial· Apr 29, 2019

Hi Atenthoff, We are sorry to hear about your dissatisfaction with our company. We'd like to learn more about your experience. If you wouldn't mind giving us a call at (833) 288-1367 we'd love to discuss your concerns further. In regards to credit reporting, Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization. Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at (833) 288-1367 or you can email us at [email protected]. Thank you. Roadrunner Account Services

Response from Roadrunner Financial· May 23, 2017

Hi, we are sorry to hear that you were not satisfied with the process. Since our system is 100% online and paperless, there can be a learning curve with the first few deals. The good news is that once you are comfortable with the program, we can close and fund deals same day which is a unique offering for a second-look lender. In addition, there is no need to snail mail contract packages! We'd love to re-connect and walk you through the program so you are comfortable with it and we will be available to help you close all of your deals. We also take your feedback very seriously and would love if you emailed us at [email protected] with your suggestions on how we can improve the overall experience for you!