RitaniReviews of ritani.com

After about a year of waiting and research, I ordered a loose lab diamond to upgrade my wedding ring. I did not know much about diamonds, I kept searching and to be honest, confused. One night I chatted with one of the Ritani support person and she was super nice explaining the difference and which one she recommended. I kept looking trying to decide and 2 days later a new stone with great quality came up with my search perimeter and I purchased it. I got mail information on every step and received the stone 2 days ago. It looks so gorgeous. I would purchase without a worry again from Ritani and to be honest, I don’t think I will ever purchase earth diamond after this point.

I purchased a loose diamond back in early July from Ritani. The whole process was fast and smooth. I searched all over for a setting for the diamond and decided to use Ritani again but just needed a slight customization. I sent an email on Aug 8th, which I never got a response. Again, I submitted another request for customization on September 15th. No response. I phoned in several times and was promised a prompt call back to get this process moving, but nothing! Fast forward to late November and I spoke with Sara about a week ago. I was able to get some acknowledgment, but the renderings were for a completely different ring than I had inquired about. I emailed Sara right away and did not receive a response, so I phoned in and she stated that she would put a rush on a new rendering to have it over to me by the end of the day. Nothing. I’ve called three times today and nobody is picking up the phone. It’s been almost 4 months! It seems like my business is not important. Who conducts business this way? Horrible experience all around.

I was helped by Sarah creating a custom engagement ring and she could not have been better. From creating my custom design to answering probably 20 questions, she was always prompt and helpful. The ring itself turned out better that I could have imagined, the 3D sample does not do it justice. Additionally, for the price I paid, this is 3x the size of ring I could’ve gotten anywhere else I’ve seen. The only issue I had in the whole process was when I got my original pricing for the ring, it could be more black and white on total cost. I wish I would have known my total cost including the stone and tax, so that I could’ve budgeted better. Admittedly, this problem could’ve been in part due to my ignorance on jewelry pricing in general. End of the day, I have already and will continue to recommend Ritani for anyone looking to get quality diamond jewelry.

I purchased 2 diamonds from Ritani, great price, no problems. I buy diamonds and gemstones, then create custom jewelry. Ordered a third diamond that seemed to be a great bargain, hundreds of dollars more on 2 other sites. if you don't know, many of these diamond sites are only brokers for the diamonds and the same stone can show up on several different sites. Ritani contacted me that this stone was not available. I found that strange because after ordering it, within a few hours it did disappear from one other site , remained on a third and was still listed there while I was being told it was not available. They offered me 3 other stones that I didn't consider bargains and had no interest in. Although they have supposedly credited my card, the charge remains pending after 2 days. Even worse, 1 day after telling me the stone was unavailable, it reappeared on their site , same IGI certificate #, same stock # but at a higher price. I contacted them and was given what seemed like a complicated answer that didn't explain why it was relisted at a higher price and just a day after I was told it wasn't available. Why had the second site continued to show it as available the entire time ? I do not believe it was ever sold, I believe the great price was just a bait to reel someone in and offer them less desirable diamonds. What I wanted was 1.5 carats and VS2, the largest stone offered was 1.22 more than 1/4 carat less in size and 2 of the stones were SI1. This would have been my 3rd purchase in 2 months time. While Ritani has great prices, if they're not going to sell you the stone, why bother ? Other sites with the same exact stones (just check the certificate #) are offering price matches, so do your homework and don't fall for the old bait and switch.

My fiancé proposed in early October; the ring is absolutely gorgeous. He said ordering was a great experience and customer service was helpful at that point. However, when we went to resize the ring, we first called Ritani and we were told to bring it to our nearest Ritani vendor, or to mail it in. We called the nearest vendor, they also confirmed to bring it in. The nearest vendor was 2 hours away— we made a day of it and drove to the store, only for them to tell us that we have to mail it in, despite confirming this with Ritani and the vendor previously. They also told me that two diamonds in the band of my ring were not properly set and were at risk of falling out. I immediately went to contact Ritani; they were closed so I left a message. Two days later my fiancé called, no one answered. Another two days later he called again, and the customer service rep told us we’d have to email customer service to get a shipping label, then send the ring to Ritani for inspection before they’d repair it. We emailed customer service and did not hear back for several days. I had never received a response to my message, and my fiancé never heard back from his. At this point I was anxious about sending my ring to Ritani and instead took it to a local jeweler for a quote. They couldn’t believe the ring had made it past quality inspection with the way the diamonds were set. They quoted me less than $100 to repair and resize the ring. I was far more comfortable giving my ring over to a local business than sending it to Ritani at this point. The local store had it repaired and resized within 48 hours. Several days later Ritani finally responded with a shipping label; as of now (several weeks later) I have not received any response to my original message. My ring is beautiful, but support after the order is terrible.

I was very excited to buy from Ritani but my experience quickly went down the drain once I made the order for an engagement ring. My order was delayed 4 times. I had to constantly message their support team to be updated about my order as their system is very buggy. After 3 delays my order was finally shipped with "Priority Overnight". However, that was not the case. After reaching out to Fedex I learned that Ritani created a label but did not hand it to Fedex so my overnight shipping is becoming 5 day shipping. Im currently still waiting for my order to arrive....I will update this more when I get more info. I will say that the customer support was very responsive when they were actually in office. Even if they never solved my issue with shipping they were very good responsive and kind! Very impressed! If you are looking to buy from this site then be ready for your order to arrive in about a month or more. With all this said I will not be purchasing from Ritani again. Better off using JamesAllen or RareCarat. My order still has not arrived...If it ever does arrive I will make sure to update this post. {update} I received my order on 10/20/22. The ring is beautiful and happy with how it looks. I will be increasing my review to a 2 star. Ritani needs to do two things. Provide realistic shipping estimates and allow the customer to track their order accurately.

The ordering was easy - selection of the setting, diamond, etc. Difficulty reaching customer service via telephone but they are responsive via the "chat" tool and an e-mail was responded to fairly quickly. If they sent more updates during the time between the order date and the shipping date, that would be helpful, too. The people I dealt with were very nice and very responsive.

I had a great experience with Ritani. I purchased a diamond for my wife for our anniversary. She loves it. The price was great, the light performance is amazing and the diamond arrived on time in perfect condition. The website is user-friendly & they have awesome customer service. I highly recommend Ritani !