Average
137 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Residential Acoustics, LLC has created the first and only product on the market that allows users to block unwanted noise while still allowing natural light and space in your home! Our AcoustiCurtain™ and AcoustiDoor™ (patents pending) are ground-breaking solutions that will finally allow you to tune out the background noise and zone in on the things you love to do.Our primary goal at Residential Acoustics is to help you reduce the sound in your bedroom, living room, and office. We offer free over-the-phone consultations to assist in diagnosing where your acoustic issues are, and how best to fix them. Our family of products are simple ways to solve your noise problems at a minimal expense, quickly, and without disrupting the comforts of your own home.
Residential Acoustics™ (residential-acoustics.com) has 137 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
Showing 28 reviews with 1 star · Clear filters
Robert K.
Posted
The product as advertised was easy to roll up as well as down. Rolling up takes several minutes. This also made it a fire hazard, in my opinion, if used on the only exit door of the home (which happened to be the case in my apartment). Also I tried to follow the instructions to measure it properly for the door but ended up getting the wrong size. A terrible experience.
Yogi
Posted
Piece of junk! Why can't we have no star or a dark night? Even one star is something shining...their video on their site showing a curtain stopping loud music has to be a complete fake. But as a customer we are also stupid to think a canvass cloth curtain can stop noise! Mine doesn't - not even 1 decibel if I can put it scientifically. I complained and their first comment was they can't refund me. I had not even asked for a refund at this point but evidently they receive so many requests for refund that she started off with that, making it a standard default response! She asked for the order # to verify about the product but never replied back. When I followed up a week later asking if they confirmed the correct product was shipped, she said Yes. Next, I sent her pictures of the installed curtain and she confirmed it is installed properly. So the curtain is good and the installation is fine. But most importantly I also have a good door separating the 2 areas AND I added this curtain. But they can't tell me why it is not working! Why can they not? It's their product...it is not working because it is not even meant to work. Their advice is for me to get a solid door in place of what we have. Why do they advertise it without any door as if it is a catch all of all noise! 600 dollars down the drain. Every word I have put above is documented by emails with me. Posted after the company's reply: I see the company's reply to my initial comment and do not agree with it. This is not what they say when they show their video or put it anywhere in their product guide. And neither are the walls hollow, it can be inspected by anyone. The wall separates one unit of the house from the other and can't be set up without being properly solid. I wonder how many more excuses they will give...
Response from Residential Acoustics™· Jun 8, 2022
Hello Yogi, We apologize that the curtain doesn't work for you as expected. However, our curtains are more than just a piece of cloth canvas, they're made using a mass loaded vinyl core, which is lab tested and proven to block sound. Unfortunately, some walls are not constructed to be very soundproof, so even if a door is soundproofed, if the wall around it is not, then sound travels through the wall. One thing to consider is outlet boxes and light switches on the same wall where your door is located, there are some special covers you can use on them to prevent sound from traveling through them.
Giuseppe Di M.
Posted
I purchased 3 curtains three months ago and they don't really work much as a soundproof curtains, besides they are awkward to roll back up and you'll end up leaving them down all the time. Also, another important thing is you'll get charged a delivery fee for each curtain you purchase. I literally received 1 box with 3 curtains rolled into it and I had to pay 3 delivery fees, I consequently raised the issue with the company and the answer was that that is the deal they have with their currier partner so be aware of that. Overall It's a poor quality product and widely overpriced, look somewhere else in my opinion.
Response from Residential Acoustics™· Sep 15, 2021
Giuseppe, Thank you for your feedback. I apologize that the curtain isn't up to the quality you were expecting, they are each hand made, which unfortunately can sometimes lead to imperfections in the product. As for the shipping, these curtains are quite heavy, so we have to charge a flat rate per curtain that is purchased. Whether we ship them in all separate boxes or all in one box, the cost to ship is high due to the weight and size of our boxes.
E L.
Posted
This is a follow up review - I submitted a previous review and provided my order info since they responded they wanted to resolve my problem, they did not try once to correct any issue, instead they flag my review and try to get it removed.
Response from Residential Acoustics™· Sep 15, 2021
Hi Elaine, As we said previously - We're happy to repair your curtain under the one-year warranty free of any charge. One of our customer service reps did send you a pre-paid return label previously so that you could do this. Our labels do not expire, so as long as the curtain was purchased less than a year ago, you can send it back to our warehouse, and we can repair any damages and get it back to you ASAP. All you have to do is send an email to let us know to expect it back at our factory and we'll repair it free of charge.
Patrick J.
Posted
Do not buy this product. After following the measuring guide as well as contacting the company before purchasing, the product I received did not fit our windows. The perimeter seal is attached very sloppily and is not square on the curtain so it does not line up with our window sill. After talking with customer service, the only option available to me was to pay $150 to have them redo it. That being said, I also think the product looks worse than it does in the photos on their website. Avoid this overpriced poor product.
Ms S.
Posted
This curtain does not work ! What a waste of my money And on top of everything they sent me a curtain that was too short I told them about it and their answer was oh if you pay us more money we can resize the curtain ! I followed the measuring directions by the book it was their fault why should I pay to resize It doesn’t block any noise anyways , better to stay away and use a solid core door
Response from Residential Acoustics™· Sep 17, 2020
We apologize for any misunderstanding here, but we don't charge for the size change when we provide a curtain at the wrong size, we also provide the return shipping label in this case - it's part of our company policy. If it did arrive back to us and was actually the correct size, we would just ask that you pay the shipping cost back. We're sorry the product did not work out - Our curtains are lab tested and proven to block sound, so in a situation where covering the door isn't effective, then the sound may also be coming through the walls. The curtain is still within the 1-year warranty, so we are still happy to cover a size-change for you to meet the measurements you ordered.
Dave
Posted
RA customer service is bad , tried calling for two weeks , nothing , emailed multiple times , nothing , once you pay for something it’s done , nobody will be willing to help , that will finally respond but that response is as good as nothing. As far as product goes , I agree it’s very well made , however it doesn’t work as advertised , I really don’t know how this can work after trying it out, I was really hoping it would but it doesn’t . I end up spending all together approx $500 and I can throw them out.
Xiaohan Z.
Posted
I have waited for one month before the curtain is shipped. When I am trying to install it, after an hour or so, I figure out that their brackets are incorrectly forged! the clip was supposed to align parallel with the bar but it is perpendicular! And it is forged and you cannot do anything about it! Now I am really disappointed with this $300 purchase and of course the company.
