ResetSmileReviews of resetsmile.com

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REFUND MY MONEY…… Order 20016450 I have screen shots of all emails. Ordered on 11/21/23, Cancelled on 11/25/23, Have an email from Jess Salazar that say’s: Hi Sh******** We are sorry to hear that. We will process your cancellation and refund your payment(s). Thanks for considering ResetSmile. 210 Sylvan Ave. Ste A8 Englewood Cliffs, NJ 07632 Jess Again——refund my money and stop playing with my time- this is why I cancelled due to horrible customer service and how this company refers everyone to their email and phone number (where are the live employees?). I have called the cust service phone number over 30 times and haven't reached anyone! They don't have a call center- this is false marketing and I have also reported to the FTC

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Am I double charged can’t get a hold of anybody

You need to list reasons this might not be a device someone can use PRIOR to asking for payment and submitting an order. It wasn’t until I was reading through the teledental information that I realized I cannot use this device. So now I had to request a refund.

On my way to smiling again

I have been trying for over a month to get my refund. The only response I get from resetSmile is “your refund is processed. You need to wait 5-7 business days for it to post.” The last email I got was again stating that I needed to wait 5-7 days and maybe I should check with my bank. I’m not sure what my bank is going to tell me. Not only have I not gotten my refund, resetSmile continues to take money from my account. I canceled my order after I lost faith in the company for their lack of communication and professionalism. They needed more imprints and sent 6 bottom trays. I did the imprints and after sending them in and waiting, I reached out via email asking what was going on. They told me that I only sent back the bottom ones and was it possible I had the top ones at home and would I be willing to send them back in. I can’t send them in if you never sent them in the first place. If a company can’t tell you the issue with the first imprints, instead of sending a general packet of what could have been wrong, and then can’t send a kit with the proper trays, it made me feel uneasy about spending that much money in hopes that something they sent me would fit properly in my mouth. I should have listened to all the reviews about the customer service and saved myself the trouble.

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