reservationstays.comReviews of reservationstays.com

Was attempting to check out of my hotel earlier than originally scheduled, when I was informed by the hotel that my room was booked under a credit card, different than mine. The hotel wouldn't refund my money because the room wasn't charged to my credit card. They have you in a catch-twenty-two situation. Reservation Stay's response was; "thank you for reaching out. This is Jannah from Reservation Stays. I understand that you want to request for early checkout and get a partial refund. No worries, I am glad to help. Upon checking the policy on your booking, this is non-refundable and non-amendable that's why we cannot proceed with your request. We highly suggest you contact the hotel to overturn the decision". The hotel stated the reservation was non-refundable because it was purchased under a different credit card. My inquiry was closed by Reservation Stays at that point with no further options for a refund.

I made a booking on this site for a hotel in Thailand. The cost was the same that for the direct booking at the hotel. Once the confirmation came from reservationstay.com they wrote that the hotel will charge an additional extra 30% on top of the standard price. It is a scam site, never use it.

My husband somehow ended up on their site when he thought he was booking through Embassy Suites. They overcharged for the room, charged 50% tax and fees, and he didn't see the total charge until the PayPal receipt came through. He never received a booking email, nothing showing the hotel name, date, location, amounts, etc to use to submit to the travel insurance. They don't answer emails or the phone. We will have to submit a chargeback claim via the credit card/Paypal. Total scam artists.

Do not use this site. It misdirects from the hotel you are trying to book with and then makes a non-refundable booking without any notice at all that it is non-refundable. This is a shameful scam and i urge you not to be a victim.

One star is a gift - should be ZERO!!!!!! Stuck at the airport with a cancelled flight and booked with the reservationstays.com from my cell phone and did a typo for the dates. Spent 3 hours on the phone to correct the typo and they wanted nothing to do with it. Online support, telephone support - freaking nothing. Their site states all kinds of flexibility - but as we all know actions are louder than words and their words are lies. I will continue to slander them at every chance I get. By the way, be careful when booking with what you think is the actual hotel on a web search - it is often these second / third rate companies who scam folks.

The worst. The room was $131 per night. Charged $480 for 2 nights. Asked for a walk-in shower. Not handled. I've asked to have them listen to my phone call. Don't think they were authorized to book. I didn't want it booked because they wouldn't do a cancellation. Don't think of booking with this lousy company. Hopefully, they will eventually lose the ability to continue business. If there were negative stars that would be more appropriate. Miserable every which way.

Terrible experience. Never let me use the insurance to modify or cancel the reservation, waited hours to talk to a terrible customer service, hidden costs, etc…

After a month of having the money , and the day before check in, they had not booked the reservation at the hotel. Many phone calls and emails and without resolution. Their customer service line has a waiting que of 146 calls. Had to call the sales line to get through.