Excellent
403 reviews
Reputation DefenderHonesty, pricing, process and quality scores appear once 5 customers have rated them.
ReputationDefender helps individuals and organizations take control of their online presence when it matters most. Whether you’re dealing with negative search results, unwanted exposure, or ongoing privacy risks, we provide discreet, high-touch support to assess the situation, build a strategy, and execute on your behalf. ReputationDefender is part of Gen Digital, Inc.., a global company dedicated to powering Digital Freedom with a family of trusted consumer brands.
Reputation Defender (reputationdefender.com) has 403 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 19 reviews with 4 stars · Clear filters
NickC
Posted
Methodically transformed my internet profile to give a more balanced and accurate reflection of my business activities.
Response from Reputation Defender· Nov 16, 2023
Thank you so much for the review, Nick! It's been a pleasure doing business with you.
Marc M.
Posted
Jay Jones was my point person with whom I had direct communication over the year of working with Reputation Defender. He consistently was wonderful at keeping me informed about the strategies being employed on my behalf, listening to me about what I needed, discussing my unique challenges and open to integrating my input. The materials written on my behalf for posting on the internet by the writing team, about my areas of professional expertise, were well researched and well presented. Occasionally these mini-essays needed some input from me to reflect more directly what I do; my suggestions were always respected and incorporated. Overall, there was some improvement in helping my online reputation challenge, and Jay and I spoke about future strategies. As always, Jay listened to me and was gracious in honoring my decision, based largely on financial concerns, to put this process on hiatus. I hope to be able to resume working with Jay and the Reputation Defender team at a future date, and would definitely recommend their services to people I know.
Response from Reputation Defender· Jun 2, 2023
Hi, Marc, Thank you so much for your thoughtful and detailed recommendation. We are so happy to hear that our service provided value and that Jay was consistently informative and gracious. This is the behavior we expect of all of our team members. While we understand your decision to pause your subscription, we will miss working with you. Customers like you make all of our hard work worthwhile.
Twyanna
Posted
I had a great experience working with reputation defenders.
Response from Reputation Defender· Feb 3, 2023
Thanks, Twyanna. We enjoyed working with you too!
Louis S.
Posted
Representative was knowledgeable, understanding, patient with my questions. I left the conversation completely understanding the services provided.
Response from Reputation Defender· Nov 1, 2022
Hi, Louis, Thanks for taking the time to review ReputationDefender. We appreciate it!
Melissa
Posted
Overall, pretty good and worth the money. I was reassured a couple of weeks ago because my Privacy Director (is that the title?) touched base with me.
Response from Reputation Defender· May 31, 2022
Hi, Melissa, Thanks for the kind review. We're glad you are enjoying your experience with ReputationDefender.
Alex
Posted
SEO is tricky and I haven’t been the most pleased with the results I am seeing, but working with Danny has been a great experience. He gives actionable advice, sets realistic expectations, and is super communicative. Would definitely recommend this company for the service aspect in particular.
Response from Reputation Defender· Mar 9, 2022
Hi, Alex, Thanks for providing this thoughtful feedback. We always strive for excellence and look forward to continued progress on your engagement. Please don't hesitate to reach out if you ever have any questions.
Nick C.
Posted
Overall we achieved the result we wanted ie getting less desirable Internet profile away from early page searches. However, the communication from my account manager was at times very poor. One incorrect article was not corrected for weeks despite emails, phone calls etc. It was eventually corrected. That being said he was very respectful and decent in interactions.
Response from Reputation Defender· Jan 15, 2021
Hi, Nick, Thanks for taking the time to tell others about your positive experience with ReputationDefender. We're glad that we were able to solve your problem. However, we sincerely apologize for the poor communication from your account manager. Rest assured that we are taking steps to address this problem. Please let us know if you have any other questions or concerns.
Hartmuth B.
Posted
We just got started and it is too early for me to do a complete review
Response from Reputation Defender· May 7, 2020
Hi, Hartmuth. Thanks for the 4 stars. We look forward to working with you!
