Rentalcars.comReviews of renatlcars.com

DO NOT USE RENTALCARS.COM! I changed my reservation online with their "change my booking" site, and my actual reservation never changed. When I showed up (late) for my car, the booking had been cancelled (by the rental car company). First, I tried to make the change that I had made on-line ... no luck. Then I tried to get a refund of the money that I spent ($1378) ... again, no luck. I've called them about 20 times, and have been hung up on about 10 times. I will NEVER use them again, and I HIGHLY RECOMMEND that you do not use them. They will steal your money!

Beware... their cancellation policy is daylight robbery and you will not make progress with any representative in trying to dispute this.

Scam! Have been owed a large refund for 8 months now and they won’t pay. Every email or phone call is with a different person, you will never speak to the same person twice which I believe is intentional. Will be reporting this to authorities unless they give me my refund. I’ve had enough.

FILTHY SCAMMERS!!! I booked a car in Sardinia for 4 days and I paid in advance 80 euros including insurance for the whole time. But when we arrived, the customer service (speaking very poor English btw) wanted for us to pay another 132 euros extra for another insurance. They had not specified this demand in terms and conditions and when I sent them an email complaining what happened, they did not even bother to respond. In the end, I was forced to rent a car from a different company and waste 80 euros for no reason. Never book a car in advance! Especially not from this filthy company!

Just want to add my own experience here, I was supposed to take a flight with Wizz Air (by the way, a company I don't recommend either) to Dubai and (yes, my mistake, but we are humans and it's understandable) I realized my passport was expired during check-in so I had to cancel my tickets and turn them into vouchers. During the booking I had rented a car on Wizz Air website (they tempt you with offers before cash out, but apparently the rent-a-car service is not offered by them, but by third-parties, but they "forget" to mention that) so I knew the name of the car rental, but I did not know (=informed) that the booking was done through a "broker" which is Rentalcars (I found out later). Anyway, I called the company I knew will offer the car service and told them (one day before) that I won't be able to arrive to airport and keep the car with them. When I told them I need a refund, they said money was not with them (!!!). Wizz Air gave the same answer, saying I have to solve the problem with Rentalcars (I had no idea and neither was informed during the booking they are the ones cashing in the money). So after lots of messages with Wizz Air and Europcar in Dubai, I had to send another message to Rentalcars. Which said they cannot refund due to a "rule" in their Terms of Use which I was supposed to read and know that they do not refund If I don't contact them first. I explained to them I had no idea the booking was done with them. They did not answer anymore, obviously they had no intention to return the money, even if I hadn't got the car to use. So I contacted my bank. I provided them with all the evidence and messages, and they returned me the money. Best advice: never ever rent with third-party. Try to find a rental service locally at the destination. Good luck.

Pure fraud. I booked flight tickets through the Ryanair app. Through the same application, I booked a car rental at the arrival airport. The flight was canceled 1 hour before departure. Of course, according to their T&C, the customer cannot get a refund because a free cancellation can be made one day in advance. They kept my full amount for 7 days of rent and do not respond to emails. My vacation is ruined and I’m still wasting my time. I just can’t believe this is permissible in the EU. Get away from this company

Cancelled and they kept the money. You will be guided by a maze of dishonest "costumer support" which is nothing else but badly written scripts, until you get so tired that you will leave. Since nobody is going to court for such lower amounts, they know that no matter how long you cry, they don´t care. Luring clients by "lower prices" and "easy click and go" and in the end is nothing but a dishonest middleman wit ZERO added value to the world.

Please do yourself a favour and hire direct! The minimal saving is not worth it! There are a million hoops to jump through to hire, and if you're missing one piece of paperwork, you will be charged the full amount with no refund or even partial refund (I hired for 7 days, never even picked the car up, and was charged £158 for the pleasure! Absolutley crap customer service! Had I hired directly, the car hire company could have made changes to the booking to enable me to still hire, which rentalcars could not and/or would not do. Absolute con!