Refund123Reviews of refund123.com

Refund123 reviews

9 approved reviews, newest moderated first

Taxcustomer
Posted Jun 12, 2021
Scam Fly by night
Scam! They deleted their Facebook page and stopped returning emails. They never pick up the phone. I reported them to the IRS for fraud. They steal your money then you never hear from them again.
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Stephen
Posted Jul 29, 2020
Very helpful and super friendly!
Very helpful and super friendly!
Response from Refund123· Jul 29, 2020
Thank you for the review Stephen! We appreciate you and hope to hear from you next year!
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Sherri
Posted Jul 22, 2020
I will not use this ever again
I will not use this ever again. Cost me twice maybe three times as it would any where else!!! So confusing about what to do. How to start and when my return would available. Very bad experience!!!
Response from Refund123· Jul 22, 2020
Hello Sherri! I was very disappointed to receive your review. I looked over your cost and apologize you feel you were over-charged. We wish there was a way we could make this right.
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John M.
Posted Jul 21, 2020
My cronovirus stimulus check still…
My cronovirus stimulus check still hasn't arrived n they gave wrong info 4 months ago n wont answer my phone calls
Response from Refund123· Jul 22, 2020
I'm so sorry to see this John. Your situation has been an interesting one from the start. We haven't had any missed calls from you. Susan has gone out of her way to assist you and unfortunately, just as any other tax preparation company, we do not have anything to do with the government stimulus. We have tried to assist you every way possible. I wish that you could do something to mend this relationship.
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tricia
Posted Jul 20, 2020
I felt like i was scammed
I felt like i was scammed. I was disappointed on the worker that i talked to. She didn't listen. I wouldn't recommend this to anyone.
Response from Refund123· Jul 20, 2020
Hi Tricia! I really hate to hear this! Please send me an email [email protected] if you get a chance. I would really like to talk with you about your experience so that we can ensure nothing like this happens again. Thanks!
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ANEL
Posted Jul 20, 2020
I think their service is awesome
I think their service is awesome , answered all my questions . Very professional. I will definitely use them every year
Response from Refund123· Jul 29, 2020
Thank you so much!
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Lizzie
Posted Jul 20, 2020
It was much faster and easier than…
It was much faster and easier than having to make appointments and sit for hrs to be seen
Response from Refund123· Jul 29, 2020
That is what we are all about. We will be adding a bit more of that "comfort and SAFETY of your own home" after all this mess! Hope to hear from you again next year!
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John
Posted Jul 20, 2020
Tax time
I had direct deposit but you sent me a check still which you wanted to charge me money to mail me.. did not make me ready to let you do my taxes next year
Response from Refund123· Jul 20, 2020
Hey John! Sorry to hear you had a less than stellar experience with us. This is exactly the kind of information we are looking for to ensure we offer the absolutely best possible service next year! Hopefully, you will give us another chance!
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