ReflexMD Reviews | Read Customer Reviews of reflexmd.com

ReflexMD Reviews | Read Customer Reviews of reflexmd.com

ReflexMD reviews

2,747 approved reviews, newest moderated first

William
Posted Apr 20, 2025
Terrific
Very pleased with the service. Had one question, but Jennifer Sanchez in Customer Service answered a question and resolved it immediately.
Response from ReflexMD· Apr 25, 2025
Hi William! I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We will be reaching out to you directly. Thank you for the opportunity to make things right.
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RACHAEL S.
Posted Apr 19, 2025
100% Satisfied Every time
The customer service I have always received has been impeccable. Someone is always available to speak to me and promptly in English and clearly. My questions are answered in a timeline manner; I don't have to make multiple calls to get an answer. ReflexMD has much better service than my personal doctor's office does.
Response from ReflexMD· Apr 20, 2025
HI Rachel! We're thrilled to learn about your positive customer experience! Your feedback motivates us to consistently provide outstanding service. Should you require assistance in the future, feel free to contact us anytime. Thank you for selecting ReflexMD to accompany you on your health journey. We are committed to meeting and exceeding your expectations at every stage.
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Mae J.
Posted Apr 16, 2025
Jethro was great!
Jethro was great!! The other “customer support”personnel I attempted to interact (vm, texts and emails) with never responded so not sure if they were good or bad. I’m assuming bad because over a ten day time frame, I didn’t hear from anyone!!!
Response from ReflexMD· Apr 20, 2025
Hi Mae! Thank you so much for taking the time to share your positive review of your recent customer service experience with us! We are thrilled to hear that you had a great interaction with our team. (Go Jethro!) Providing exceptional customer service is a top priority for us, and your feedback motivates us to continue delivering outstanding service to all our valued customers. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
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Karen S.
Posted Apr 15, 2025
I am satisfied with the response to my first review.
After talking with your representative I am told that the product is still safe, effective and good even though it was room temperature when I received it. I am going to keep it, based on this information.
Response from ReflexMD· Apr 24, 2025
Hello Karen, We are truly sorry to hear about your negative experience, and we appreciate you bringing this matter to our attention. Your feedback is crucial as we strive to improve our services. We will be reaching out to you directly to address your concerns. Thank you for giving us the opportunity to make things right.
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Marian P.
Posted Apr 14, 2025
Ongoing excellent experiences
I always receive the shipment on time and in good shape (cold). Packaging is good. No issues - very consistent and well done. I especially appreciate the call I got from ReflexMD explaining the recent FDA changes and ways to make sure I am getting the medication I need.
Response from ReflexMD· Apr 15, 2025
Hi Marian! We're delighted to hear about your positive customer experience! Your feedback inspires us to keep delivering exceptional service. If you need assistance in the future, don't hesitate to reach out. Thank you for choosing ReflexMD to support you in your health journey. We look forward to meeting your expectations every step of the way.
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Robert S.
Posted Apr 14, 2025
Great product
Great product, great customer service
Response from ReflexMD· Apr 14, 2025
Hi Robert! We're delighted to hear about your positive customer experience! Your feedback inspires us to keep delivering exceptional service. If you need assistance in the future, don't hesitate to reach out. Thank you for choosing ReflexMD to support you in your health journey. We look forward to meeting your expectations every step of the way.
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Peggy
Posted Apr 11, 2025
The pharmacy on this most recent shipment downgraded the shipment to 2-day air from overnight
On the most recent shipment the pharmacy was switched out. Before now ReflexMD was using Boothwyn Pharmacy out of Pennsylvania for all of my previous 12 shipments. They always shipped the packages overnight and used great packaging that kept the contents sufficiently cold until my receipt. I have lost 15% of my body weight, which has been amazing. This month's shipment came from The Pharmacy Hub and was downgraded from the former overnight shipping to 2nd day air and with only *1* ice pack, which had completely thawed and the contents were basically at room temperature. I promptly put the six vials in our refrigerator. I believe they are fine. But with the outside temperature much warmer this week (upper 70s), I am grateful I was there to receive them and not at work. Boothwyn Pharmacy shifted the packaging to styrofoam coolers through the summer months, which was a truly smart and successful idea. I was very disappointed with this pharmacy and recommend ReflexMD fix this issue or change the pharmacy out. I do wonder what other shortcuts this pharmacy took... hopefully none with the compounding part of things. Does make me wonder though. *BIG* DISAPPOINTMENT!
Response from ReflexMD· Apr 15, 2025
Hi Peggy! We are truly sorry to hear about your negative experience, and we appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We have requested your information here through Trustpilot so we can locate your account and reach out directly to solve this issue. We look forward to making things right.
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Bea
Posted Apr 11, 2025
bad customer service
bad customer service
Response from ReflexMD· Apr 15, 2025
Hi Bea! We are truly sorry to hear about your negative experience, and we appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We have requested your information here through Trustpilot so we can locate your account and reach out directly to solve this issue. We look forward to making things right.
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