Great
1,597 reviews
RefillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
This is Deb M.
Posted
Explained the process really well. Answered all my questions. Thank you!
Response from Refills· Sep 4, 2026
Thank you for your kind feedback! We’re delighted to hear that the process was explained clearly and that all your questions were answered. We truly appreciate you taking the time to share your experience.
William P.
Posted
Nina Maxwell made my experience great. I was having trouble filling out the online application and she completed the questionnaire on the phone with me.
Response from Refills· Sep 4, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Nina was able to assist you and make the application process easier. We truly appreciate you taking the time to share your experience and will be sure to recognize Nina for her excellent support.
Nicole R.
Posted
Jordan was fantastic helping me pause a shipment and adjust the delivery so that I didn’t miss a dose during an extended trip!
Response from Refills· Sep 4, 2026
Thank you for your wonderful review! We're delighted to hear that Jordan was able to help adjust your shipment and delivery schedule so you didn't miss a dose while traveling. We'll be sure to share your kind feedback with him!
N P.
Posted
Lucy was great! She answered all my questions and her communication was clear.
Response from Refills· Sep 4, 2026
Thank you for your kind review! We're so pleased to hear that Lucy was able to answer all your questions and provide clear communication. We'll be sure to pass along your feedback to her.
Nola A.
Posted
The phone call following purchase was professional and encouraging. My credit card was promptly charged; so, I assume the transaction is in progress. I have no other feedback at this time.
Response from Refills· Sep 4, 2026
Thank you for your review! We're delighted to hear that your post-purchase call was professional and encouraging. We appreciate your trust in us and are pleased that your transaction is progressing smoothly. Thank you for choosing us, and we look forward to serving you throughout the process.
Margie A.
Posted
Jordan is wonderful, she is very quick, helpful and kind. It’s nice to be able to call Customer Service, which usually people don’t say. Also, I would like to give them 10 stars for the pharmacy that they are currently using. I have been very impressed with their detail to packing and shipping refrigerated medication. They are very professional, and probably the best far and above, by any that I have received from previously.
Response from Refills· Sep 4, 2026
Thank you for your wonderful review! We're delighted to hear about your positive experience with Jordan and our customer service team. It's especially rewarding to know that our pharmacy's care in packaging and shipping refrigerated medication has exceeded your expectations. We truly appreciate your kind words and support!
Peter D.
Posted
Customer service is solid for this company.
Response from Refills· Sep 4, 2026
Thank you for your review! We're delighted to hear that you found our customer service solid. We appreciate your support and look forward to assisting you again in the future.
Ruby S.
Posted
She was great and supremely helpful!
Response from Refills· Sep 3, 2026
Thank you for your kind review! We're delighted to hear that you had such a positive experience and found our team so helpful. We truly appreciate your support and look forward to assisting you again in the future.
