Excellent
755 reviews
Red Umbrella HolidaysHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Red Umbrella Holidays is your host to the journeys of a lifetime. We are renowned in the industry to offer an unparalleled and exceptional service for all your travels around the globe. With our hundreds of holidays, accommodations, and best-offered airfares, you are in for a treat when you book with us. We aim to enrich your lives by meticulously designing and perfectly tailoring your travel needs for the journeys to come.
Red Umbrella Holidays (redumbrellaholidays.com) has 755 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
755 approved reviews, newest moderated first
Bruce
Posted
Anthony help
Response from Red Umbrella Holidays· Jan 29, 2025
"We're truly grateful for your glowing review! It's a pleasure to know you had a great experience. Your kind words motivate us to keep delivering excellent service. Thank you, and we hope to see you again soon!" Best Regards, Customer Relations, Redumbrella Holidays
Bea G.
Posted
I am 92 yrs old and Tianna was very patient with me as I made a mistake with repeating a number. i appreciate her help so much.
Response from Red Umbrella Holidays· Jan 27, 2025
Thank you for the review and feedback! "We're delighted to know you enjoyed your experience! Your positive feedback means a lot to us. Looking forward to serving you again soon!" Best Regards, Customer Relations, Redumbrella Holidays
Joshua D.
Posted
Emily is great!
Response from Red Umbrella Holidays· Jan 27, 2025
Thank you for the review and feedback! We are committed to provide the best possible service, and it's always rewarding to know that our efforts are making a positive impact. We truly appreciate your feedback and look forward to serving you again. Best Regards, Customer Relations, Redumbrella Holidays
idk I.
Posted
Emily was good helping
Response from Red Umbrella Holidays· Jan 27, 2025
This is awesome feedback -- thanks for sharing! We love hearing that you had a great experience working with us, and we're excited to have more opportunities to serve you in the future. Best Regards, Customer Relations, Redumbrella Holidays
Summers L.
Posted
Emily has great customer service and provided great assistance
Response from Red Umbrella Holidays· Jan 27, 2025
"We're truly grateful for your glowing review! It's a pleasure to know you had a great experience. Your kind words motivate us to keep delivering excellent service. Thank you, and we hope to see you again soon!" Best Regards, Customer Relations, Redumbrella Holidays
Larry R.
Posted
Elijah was very helpful on my request on January 22, 2025.
Response from Red Umbrella Holidays· Jan 22, 2025
Thank you for the review and feedback! "We're delighted to know you enjoyed your experience! Your positive feedback means a lot to us. Looking forward to serving you again soon!" Best Regards, Customer Relations, Redumbrella Holidays
Angela A.
Posted
Thank you Anthony from Angela!!!
Response from Red Umbrella Holidays· Jan 21, 2025
Thank you for the review and feedback! We are committed to provide the best possible service, and it's always rewarding to know that our efforts are making a positive impact. We truly appreciate your feedback and look forward to serving you again. Best Regards, Customer Relations, Redumbrella Holidays
Sofia C.
Posted
If i could give half a star I would. I had a flight with a connection in another city, prior to arriving at my final destination. The first flight was delayed by United airlines by 1.5 hrs, which in turn would’ve made me miss the connecting flight. I call this red umbrella company and my god. I was put in contact with a very rude man that unfortunately barely spoke English. I explained the situation and that I needed help rearranging my flights. He gave me a singular option and told me that it would cost me $400 to change the flight. I then asked if there was any other option as the flight delays were not my fault and that I paid less than that for the full round trip. He began getting angry with me and demanded my credit card information. I asked to speak with another employee or supervisor. The man then said “ma’am just let me book this and let’s move on b/c I’m tired of talking to you. You don’t understand anything”. So rude…..this company is a SCAM!! And to prove that I called united airlines directly. Not only were they extremely pleasant, but they changed my flight (gave me several options) and then switched it free of charge.
Response from Red Umbrella Holidays· Jan 20, 2025
Thank you for taking the time to express your concerns. We regret any inconvenience you may have experienced. We would appreciate the opportunity to understand your experience better so that we can work towards a resolution. Please reach out to our customer service team @ 1-347-896-8567 or send us an email to [email protected], with the full name of passenger's or ph # or e-mail address used at the time of reservation. We appreciate your understanding and patience as we work towards a solution. Best Regards, Customer Relations, Redumbrella Holidays
