Great
1,324 reviews
RedBox RxHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
1,324 approved reviews, newest moderated first
Joseph M.
Posted
My experience was that everything went about as smooth as it could have went!
Response from RedBox Rx· Feb 12, 2026
Thank you for your kind review Joseph! We are so happy to hear your first experience with our services went well!
Austin R.
Posted
I couldn’t get an answer on appt times or treatment choices until they ran my card of course . So then when they got my Money only then could they inform me that they couldn’t get me in until it was too late and with a medication I wasn’t comfortable taking or trying nor was effective and when I cancelled immediately seconds after my card was ran . They just ignored the requested over the phone and in 5 emails . I didn’t have an appointment or consultation. I just got my money taken so I could find out the scheduling days . Lmao . They’re taking money regardless of whether or not they’re helping you . They don’t care about ya.
Response from RedBox Rx· Feb 9, 2026
Thank you for your honest feedback Austin. I'm sorry you didn't receive the attention and response you expected from our team. We recognize that how we handle these situations and respond to our patients is important. Some of our visit types do not require a video visit. In those cases, you would not have to schedule an appointment time for the provider to review the assessment you submitted. Instead, your assessment would be reviewed within 24 hours and treatment prescribed if applicable. That is not always the medication that you prefer, but our providers will explain why you were given an alternative treatment in their notes to you. We sincerely regret any frustration or delays in your care you experienced, and we would encourage you to reach out to our Patient Care Advocates at either 844-733-2697 or by email at [email protected] to discuss your concerns and your experience in more detail. Your feedback is important to us, and we would appreciate the opportunity to improve your experience.
Richard V.
Posted
I just ordered for the first time and the process was so easy. The video dr’s appointment was short and sweet as well. Thank you! 😊
Response from RedBox Rx· Feb 8, 2026
Thank you for your kind review Richard! We are so happy to hear everything went smoothly for your first experience with RedBox Rx. Thank you for trusting us with your healthcare needs!
Eric B.
Posted
I placed one order i noticed you are doing multiple refills i did not want this
Response from RedBox Rx· Feb 8, 2026
Hello Eric. Please give our team a call at 844-733-2697 or email us at [email protected], and we would be happy to assist you with fixing any issue you may have with the prescription or in your account.
The L.
Posted
"This so-called 'RedBox Rx' is a straight-up scam and a total disgrace. I signed up thinking I'd get quick, convenient online doctor help—yeah, right. These crooks snatched $70 straight out of my account the second I hit submit, then ghosted me completely. Zero response, no doctor, no consultation, no treatment, NOTHING. It's been two full days of me blowing up their chat/email/support with crickets in return, and they're still jerking me around on a refund like it's some kind of joke. They pounce on your money like vultures and then vanish when you actually need service. Absolute trash operation preying on people who just want basic help. DO NOT TOUCH THIS WEBSITE with a ten-foot pole—save your cash and your sanity, and run to literally any other telehealth service that isn't run by con artists. RedBox Rx deserves to be shut down."
Response from RedBox Rx· Feb 8, 2026
Thank you for your honest feedback. I'm sorry we made you feel like we didn't want to help you. Our service is a little different from other services that charge you a monthly subscription fee. We only charge you if you receive a service, so if you don't need to speak to a provider you are not charged anything. This gives more control to our patients, and they don't have to worry about being charged a subscription fee even if they don't receive any services that month. You will only see a fee if you initiate a consultation with a provider or are shipped medication. If you did not receive a prescription, the reasoning is listed in the visit notes through your account. Our policy is to refund a patient's visit fee if you were not prescribed treatment. In some cases, certain questions in the assessment are answered in a way that indicates we most likely will not be able to treat you safely through our services. We provide that notice before you pay and schedule your appointment because we certainly don't want to have patients pay for a service if we can't help. We also don't want to delay treatment by having you wait to complete a video consultation with our providers knowing it is unlikely they will prescribe treatment. You may continue past that notification and schedule a visit if you'd still like to meet with one of our providers. We understand that our service may not be right for everyone, but we believe that we can help many receive access to affordable, quality healthcare that might not receive it otherwise. We would kindly encourage you to reach out to our Patient Care Advocates at either 844-733-2697 or [email protected] so that we can assist you. Your feedback is important to us, and we appreciate the opportunity to improve your experience.
Steven C.
Posted
Nice Good questions Open ended
Response from RedBox Rx· Feb 6, 2026
Thank you for your kind review Steven!
customer
Posted
I have had a great experience with Red box. I have had excema flare ups and they have prescribed me a salve that I have gotten from my doctor before. They sent it immediately and it has helped tremendously on my flare ups.
Response from RedBox Rx· Feb 6, 2026
Thank you for your kind review! We are so happy to have been able to help you through RedBox Rx!
ss
Posted
First time using Redbox and everything went great. Hopefully the meds work as well also.
Response from RedBox Rx· Feb 6, 2026
Thank you for your kind review of our services at RedBox Rx! Please do not hesitate to reach out to us if you have any questions or concerns on your medication. We are here and happy to help!
