Excellent
499 reviews
Reach MobileHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
499 approved reviews, newest moderated first
J M.
Posted
Had an issue with wifi calling that I could not figure out. Meenu was patient with me, and walked me through the different steps to figure out what was wrong. And she got it! Thank you!
Response from Reach Mobile· Jun 14, 2022
Amazing to hear! Technology can be tricky, but our team is here to help troubleshoot any issues along the way. Appreciate the review, J!
Larry D.
Posted
Divya was great, answered all my questions, gave me the information I need to decide how to proceed.
Response from Reach Mobile· Jun 14, 2022
Awesome! We are excited to have you join Reach!
Paul B.
Posted
Meenu was very helpful
Response from Reach Mobile· Jun 14, 2022
Great to hear! We appreciate your kind words :-)
Dave
Posted
Reetika was very helpful with resolving a data reset.
Response from Reach Mobile· Jun 14, 2022
Glad to hear it! We appreciate your feedback!
Scott Z.
Posted
My son lost his phone and needed to activate a new SIM card. Logged into my account and remembered that my sons card was under my wife's account. Worked with Balvinder and she was able to work through the activation even though I'm not my wife. I love Reach Mobile, you work with real people who actually understand reality and can appreciate the situation.
Response from Reach Mobile· May 18, 2022
Sorry to hear about the lost phone, but happy to hear of your excellent service experience! We hope your son loves his new device just as much as his older one :-) Thanks for the review, Scott!
Rebecca
Posted
Meena was able to help me resolve an issue with my data not working. I only gave 4 stars, because my previous contact to customer service did not resolve the problem and I was told to bring my phone to Apple. It was not an issue with the phone. Reach customer service is quickly responsive via chat.
Response from Reach Mobile· May 18, 2022
Hi Rebecca! We really appreciate the open feedback and are happy to hear your issue was resolved. Thanks so much for being a customer!
Lyn L.
Posted
All of a sudden, I couldn't make or receive calls on my Samsung Galaxy. I emailed Reach (since it was a weekend rather than M-F), thinking it might take a bit to hear from someone. Less than a half-hour later, Reetika responded to my email. She suggested a solution, and between Reetika's advice and me tapping here and tapping there, my phone was re-born! I appreciated how quickly Reetika got back to me; I really was resigned to being phone-less until Monday. Thank you!
Response from Reach Mobile· May 18, 2022
Wonderful! We try to ensure you can reach our team any time, any day. It's great to hear your expectations were exceeded and that your service was back up and running so quickly!
Adri
Posted
Preeti is always available whenever I need a customer service member to chat with about Reach. She is very dedicated and so helpful in solving any of my issues. I definitely recommend chatting with her for your Reach Mobile needs!
Response from Reach Mobile· May 18, 2022
We agree! Preeti is excellent and we appreciate such a kind review!
