Reach MobileReviews of reachmobile.com

Malik was on the ball and solved two issues within a few minutes.

I highly recommend Reach Mobile to anyone who wants to save money without compromising customer service. I am pleasantly surprised once again by the personal attention to my account for discounting my usage according to what I use instead of what I signed up for. Another thank you Reach Mobile!

Internet service was unavailable today. I connected with Manoranjan via Chat. He tried to help but still problems, assumed outage in Phoenix area. An hour later tried again and ALL services were unavailable: phone, text, and internet!!! I submitted a ticket and Manoranjan responded by email within 5 minutes with instructions to remove sim card. It worked! Everything was back up and running normally. Can't say enough positive about this Customer Service Rep's patience and assistance.

Overall, a good experience. Activation was nearly seamless. Service, support and signal strength are all ok. Looks like a good value if it keeps up. A few exceptions: >Instruction sheet in starter kit was sparse and hard to follow in spots. Language could be more precise. >Porting out existing numbers from Verizon created problems, possibly because 2 lines were being ported. Eventually sorted out by support rep in chat.

Great coverage. Surprised me with lower bill due to low data usage even though I signed up for the higher one. Thanks.

Additional info: Instead of using the card on file for payments, they used my debit card, so the charge for a other month of service came out of my bank account. My debit card was originally used to purchase the SIM card, but is not the card I put on file for monthly payments. Using the wrong card could have resulted in an overdraft fee that I can't afford. Reach somehow thinks I have used my entire monthly 25gb of data in 2 days and the best they have been able to do at this point is add 1.5gb to my balance while they allegedly try to figure out what happened. It has been days since I complained about this and put considerable energy into trying to convince the rep that I could not have used this much data in a whole month, let alone 2 days. Aside from the fact that they do not send you alerts when you are nearing your limit (which would have alerted me to the fact that something was wrong before it was too late) and do not send you a reminder a day or two before they are about to take money from your bank account for the next month of service (helpful for those of us who are seniors, struggle with depression, etc.)1, it has been very disappointing to spend as much money as I have with a company that I thought was going to be decent. It took forever to get my SIM card. Then I discovered that, contrary to the information I had found on Google, they do NOT use Verizon towers any more - strictly T-Mobile now, which doesn't work well where I live. I have been through Cricket hell recently, so I know what the worst godawful internet experience feels like. This hasn't been as bad as that, although it's hard to imagine anything could be - but my expectations were higher based on my research, including Trustpilot reviews.

It was very helpful. Thank you!

Online reviews can be misleading but boy am I happy with my new Reach Mobile service. Setup was a breeze and the reception is excellent in most areas where I’ve travelled from central Florida to the mountains of North Carolina.