RCIReviews of rci.com

Great customer service! I had a problem with a cruise and when I called the representatives Tina and Kadesha went above and beyond to resolve the issue in a satisfactory way. Made me feel appreciated as a customer.

If I could give 0 stars, I would. These people are crooks! You will get NOTHING fir the 1000s of dollars they will take from you! Run and run fast!!!!

While visiting Jamaica we were invited to a timeshare sales presentation and decided to attend. This is what happened: During the week of October 31-November 6, 2021 our family vacationed at the Bahia Principe resort in Runaway Bay, Jamaica. Our wonderful time was interrupted by a sales pitch that was full of lies and deceit. The slick talk, omissions, lies and misrepresentation, caused us to sign a contract we were not given ample time to read over. We asked for time to study the contract, to which we were very highly pressured to sign right then. That should have been our sign to run, but, here we are. After all the things we were promised, imagine our surprise when we signed in to the Privilege Club website to book our first vacation. We found that everything we had been told was a LIE! We had asked the staff member working with us, what our cost would be, he looked us straight in the eye and told us it would be $239 plus a "nominal fee". What he neglected to tell us was the "nominal fee" was $97 per person, per night!! That was NEVER explained. The table of fees was barely mentioned as if it was not important at all. Now we see that it is of the utmost importance. My adult son repeatedly asked questions that forced the staff member to reiterate what we were understanding our benefits were. Over and over the staff blatantly lied. The Privilege Club has stolen $9,091.65 from our family. The response from RCI was another blatant lie. The folks from the resort were great. 100% of our issues are because of the scum bags at RCI. Considering we have not yet been able use any of our so-called vacations, I would expect any legitimate organization to offer a full refund. I don't think RCI has the integrity to do so.

If your reading this it’s not to late. This company is known for ripping people off for decades. Run

If you’re reading this review it’s not too late to run. My wife and I bought the whole sales pitch in Orlando for free Disney tickets. (well my wife did I knew the danger) That we would be part owner of a beautiful two bedroom resort and that we would trade it for other locations throughout the country and world. I live and worked directly behind one of these “resorts” and it’s a dump. Air conditioning from the 70s, dirty carpets, stair banisters loose and dangerous. We booked a week in Massanutten in Virginia and it was like stepping back in time to a Chevy Chase family vacation movie, outdated place, old jacuzzi, dirty grill and stained couches. Expensive lesson learned, never again in our lives. Don’t Do It!!!

I waited a few days too long to use my points on the property I wanted. It's available but now it's an "extra" getaway and I can't use points. The customer service rep on the phone was incredibly rude and hostile-- there is another word but I won't write it--and not helpful at all. She could not have cared less...."book when you see something." I know that!! The property is still available but not with points. With Covid, we have been paying $$$ to renew points and unable to go. I see no point in continuing to pay RCI given how they run their business. In fact, AVOID timeshare. It's a waste of money

I would never use this company again. I paid them 4,000 dollars for a cruise and it was canceled because of Covid. The cruise line told me that they reimbursed RCI my money and now RCI is telling me that they don’t have it and will not book me another cruise so I lost all that money and they will not work with me. I spent five days on hold off and on and they would never call me back if our call got disconnected, so I would have to start all over again, and nothing was ever resolved, they said that they would call me back or send me an email about what they found and never heard from them. It was a nightmare and this company shouldn’t even be in business it is not about their customers it is all about money.

Unfair practices. I live in the uk. Deposited my 2 bed timeshare and because of covid couldn’t book anything. I’ve paid to extend my deposit but still no uk or Europe units available except couple of north Europe apartments too small for my family and in mid January when school doesn’t allow holiday. Nothing available to book in the next 2 years either. I’ve been told my deposit is expiring and can’t be extended again. But there is nothing to book. I’m not being fussy… first tried England then whole of uk then Ireland and then whole of Europe…nothing this year or 2023 or 2024!!! I don’t mind waiting till 2025 or 2026 but they won’t extend my deposit…..this is criminal in my mind as they can’t provide what they promised and just don’t care. I will never ever deposit with RCI and will warn as many people as I possibly can to never use RCI