Rasmus AuctionsReviews of rasmus.com

Response from Rasmus Auctions· Aug 25, 2026

Thank you for the feedback. We’re sorry the condition of the coffee table did not match what you expected from the Rasmus Auctions listing. Accurate descriptions and photos are an important part of creating a transparent online auction experience, and we understand the frustration of discovering damage only after getting the item home. We’re glad our team was able to offer a full refund, but we also understand that returning the item would require a significant drive on your part. We appreciate you bringing both the listing concern and the inconvenience to our attention, and we’ll use your feedback as we continue working to improve the accuracy and consistency of our auction listings.

Response from Rasmus Auctions· Jul 9, 2026

Paul, thank you for the feedback. We’re sorry this pickup experience was frustrating and that our communication around assistance at the site was not clear. At Rasmus Auctions, buyers are responsible for bringing the labor, equipment, and transportation needed to remove their items. While our team is always happy to help direct buyers, answer questions, and coordinate the pickup process, they are not permitted to physically load items due to safety and liability requirements. We understand how disappointing that can be when plans change at the last minute, and we appreciate you calling out the confusion so we can make our pickup instructions clearer going forward.

Response from Rasmus Auctions· Feb 16, 2026

Thank you for taking the time to share this feedback. I want to start by saying how genuinely disappointed we are to hear about your experience, especially given your long history with Rasmus and the fact that you’ve recommended us to friends and family. That trust matters to us, and it’s clear we fell short here. What you described is not the experience we aim to deliver, and I’m sorry for how the interaction made you feel. Regardless of the amount in question, communication should always be professional, respectful, and solutions-oriented. When that doesn’t happen, it undermines the relationship and that’s on us to address. We take feedback like this seriously. It’s important for us to review situations where our process or tone misses the mark so we can improve how we communicate and how we resolve issues moving forward. Your perspective is valuable, and it helps us do better. If you’re open to it, we would appreciate the opportunity to discuss this further and see if there’s a way to make things right. You can reach us directly at [email protected]. Again, thank you for your past support and for speaking up. We’re sorry this experience led to such disappointment, and we’re committed to learning from it.