Excellent
99 reviews
RainwalkHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Unexpected veterinary bills suck and Rainwalk is here to take care of it. We are committed to providing quick, easy and the best quality pet insurance. We take pride of our transparency so our consumers know what they’re getting and paying for.
Rainwalk (rainwalk.io) has 99 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
99 approved reviews, newest moderated first
Lanxin X.
Posted
We love rainwalk! As a first pet owner, they make me feel sense of security.
Response from Rainwalk· Apr 5, 2024
We're so glad you're happy with your coverage and the peace of mind it provides. Thank you for being a customer and reviewing your experience!
Stacy H.
Posted
It was so easy to submit the invoice from my pet’s visit to the ER. Reimbursement for the covered amount was less than 1 week!
Kooky T.
Posted
Grateful for Rainwalk and the people involved who were very supportive and helped facilitate my claims and reimbursements quick and easy.I am very impressed and pleased with the outcome. Thanks to Emily,Erin and Gianna for all your help! I will definitely refer Rainwalk to all my friends!
Response from Rainwalk· Mar 21, 2024
Thank you for the kind review! We love it when our team members get shout-outs because it gives us an opportunity to recognize their stellar contributions. We're so glad you're happy with your coverage and the support you receive along the way. Thank you in advance for the referrals!
Nancy E.
Posted
I am so glad I took a chance on Rainwalk insurance. My puppy had an unexpected ortho surgery and this insurance has been a gamechanger. Filing a claim is easy on the app and payment is received in a timely manner. I will never go without supplemental insurance for my dogs again. Its already paid for itself for the life of my dog.
Response from Rainwalk· Mar 21, 2024
Hi Nancy, we're so glad we could provide financial relief for an unexpected illness (and promptly). That's why we're here. Thanks for being a customer! We're wishing you and your pup a wonderful spring season. :)
Jeanne E.
Posted
I signed up for a plan for a new puppy and experienced no issues. Upon also adopting another puppy from the same litter, I wanted to add that pup to the policy as well. While attempting to add the 2nd pup to the policy, the site told me that Rainwalk currently did NOT provide service in my area! Of course I immediately called to verify that I indeed had a valid policy for pup #1 that I had paid for (made an annual payment vs monthly.) The representative was unable to verify if my policy was valid or if there was a problem with the website and stated someone would call me within 24 hours with help. Nobody called. Instead I received an email that the company would notify me when services were available in my area. WHAT ABOUT THE POLICY I ALREADY PURCHASED?! No answers. I have called repeatedly for days and each time told that someone would call me back for follow-up. Still nothing. With such poor customer service (as well as not knowing if I paid hundreds of dollars for an invalid policy) I decided to cancel with this company and take my business elsewhere where customer service is actual customer service. With this much trouble trying to obtain a policy how much trouble/headache would there be when attempting to file an actual claim? When I called to cancel, yet again I was told they would forward my request to the cancellation department and someone would call me. They REFUSED to send me an email confirmation of policy cancellation. BIG RED FLAGS!!!
Response from Rainwalk· Mar 1, 2024
Hi Jeanne, this is Emily from Rainwalk. I'm very sorry for the frustrating experience. During a tech outage, our website displayed an incorrect error message about location eligibility. Our pet parent help line wasn't aware of the outage, and we regret that they didn't provide the reassurance you deserved regarding your policy's validity. I'm glad I was able to speak with you, even if it was overdue, to take care of the cancellation and full refund right away upon hearing your concerns and decision. We fell short of the excellent support we aim to provide, and please know our team uses opportunities like these to learn and improve. The Rainwalk team wishes the very best for you and your pets – and we'll be there if you'd ever like to give us a second chance!
Jason A.
Posted
Using the app was easy, and the explanation of the benefits paid were very clear and easy to understand.
Response from Rainwalk· Feb 12, 2024
Hi Jason, thanks for your review and for choosing Rainwalk as your pet health partner. We're glad you're taking advantage of our new app!
Samantha H.
Posted
I submitted two high dollar claims and within a week they confirmed payment. Super easy. Fast responses and decision. I had heard horror stories with pet insurance and Rainwalk is my first experience with pet claims. I will absolutely be referring everyone I know to them.
Response from Rainwalk· Feb 1, 2024
Hi Samantha, thank you for sharing your experience! We're proud of our exceptional pet parent support and hassle-free reimbursements. We're so glad we get to set the bar for how pet insurance *should* be.
CM S.
Posted
Easy to use app and fast customer service!
Response from Rainwalk· Jan 29, 2024
Thank you for the review!
