RackUp+Go Reviews | Read Customer Reviews of rackupgo.com

RackUp+Go Reviews | Read Customer Reviews of rackupgo.com

RackUp+Go reviews

474 approved reviews, newest moderated first

Joey D.
Posted Apr 30, 2021
The price match service was excellent…
The price match service was excellent and the item delivered on time!
Response from RackUp+Go· Apr 30, 2021
Thank you for your business, Joey!
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June
Posted Apr 24, 2021
SupDawg
Thank you! Yakima Supdawg arrived quickly and I had it set up in a few minutes, works perfect. I’m happy knowing that my surfboards are locked on the roof rack! Thank You for your great service!
Response from RackUp+Go· Apr 24, 2021
Thank you for your business, June!
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Julie W.
Posted Apr 23, 2021
Excellent customer service and helped…
Excellent customer service and helped me to get exactly what I needed :)
Response from RackUp+Go· Apr 23, 2021
Thank you for your business, Julie!
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Robert G.
Posted Apr 21, 2021
Perfect transaction
Perfect transaction, quick shipment
Response from RackUp+Go· Apr 21, 2021
Thank you for your business, Robert!
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Zach
Posted Apr 19, 2021
One order, multiple shipments
One order. Shipped from 3 different places. Only got 2/3 items.
Response from RackUp+Go· Apr 19, 2021
Hi Zach, we looked into your order. The 3rd item is scheduled to be delivered 2 days from now, on 4/21. We certainly appreciate your feedback, however this seems more like a review of the carrier than of RackUp+Go service. Especially when an expedited shipping option is not selected, once packages are in the hands of the carrier, we of course cannot control their timeline. All carries are working through unprecedented volume right now, so they unfortunately have been experiencing delays from time to time. As an explanation to shipping from different warehouses: we ship from 18 different warehouses across the country to give customers the absolute fastest fulfillment and ship times in the industry. Regarding your order, we certainly could have shipped all the items from 1 warehouse, but it's likely you would have 0/3 items right now instead of 2/3 as they would have all shipped together from the furthest warehouse from you. We believe it's best to ship items from your closest warehouse to get them to you as quick as possible with minimum risk for damage in transit, even though this practice increases our freight costs. In the future, you are certainly welcome to request that all items be shipped from the same warehouse, but be aware, this may delay how quickly you can get some of your items. Thank you again for your feedback.
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Sweetie
Posted Apr 18, 2021
Great experience
Great experience. Fast shipping.
Response from RackUp+Go· Apr 18, 2021
Thank you for your business!
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Carlos R.
Posted Apr 18, 2021
Thule frame adapter
I ordered a frame adapter for my Thule bike rack, and it was delivered faster than promised. No issues with the frame adapter
Response from RackUp+Go· Apr 18, 2021
Thank you for your business, Carlos!
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MATTHEW
Posted Apr 11, 2021
The Yakima product is excellent
The Yakima product is excellent. I am giving 4 stars because it shipped from two geographic regions and arrived with over a week separation. Good pricing for the rack.
Response from RackUp+Go· Apr 11, 2021
Thank you for your business, Matthew! Just as a quick explanation: Yes, we do ship from 18 different warehouses throughout the country, and with the backlogged supply right now, we have not been able to ship multiple item orders from the same warehouse lately. Once the supply chain catches back up, we will typically be able to ship all items from the same warehouse again. Thank you for your feedback!
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