Choice HotelsReviews of qualityinnandsuites.com

The agency through whom we booked a one night stay at Suburban Studios Salt Lake City, UT, Airport failed to secure our reservation. We were devastated as we were planning to use their shuttle service, to the airport, early the next day. I was extremely impressed with the clerk who saw to our need immediately and was able to arrange accomodations for us. We definitely will stay at their facility when traveling in the future.

Quality Inn Fallsview, Niagara Falls, ON, Canada. Thank the the stars this is my last of 7 nights in this dump. Today and yesterday they haven't bother d to make the bed or restock the in-room coffee. They haven't vacuumed the hallway the entire time I've been here, so it's covered in ice melter chunks. Patio door doesn't seal so room is ice cold unless I run the ridiculously noisy heater 24/7. Shampoo and conditioner are the cheapest garbage and I had to buy my own toilet paper because the junk they have gave me, my daughter and granddaughter a rash. Fridge barely gets cold, no microwave, and despite the name, no view of Niagara Falls. But the best part? Not enough parking for guests, so if you're here over the weekend, even in off season, you may have to park behind the building and trudge through the wet snow, only if you don't get scammed into parking even further away by the "attendants" who will also try to charge you, even though you have a parking pass. And breakfast? Nope, no hot food during the week,(except the mini waffles) but you can have powdered eggs and cheap sausages on the weekend. You can choose between 10 different wheat-based items or an apple. Not ideal for someone with dietary restrictions. I'd rather pay triple the rate and get a decent place, honestly I'd rather sleep in the rental car than pay for a dump like this again. I've stayed at many Quality Inn/Choice hotels, they're usually decent. But not this one.

The Quality Inn in Clarion Pennsylvania was an incredible experience. The newly renovated hotel boasts numerous modifications and upgrades. The hot breakfast bar was a highlight, offering delectable chocolate Belgian waffles, fluffy scrambled eggs, and Canadian bacon!!! Something for everyone!!! The management was exceptionally kind and helpful throughout my stay. This must-visit destination is a must-see. Everything was spotlessly clean and tidy. Q

Booking claims they sent them an email asking to cancel on my behalf due to a medical emergency. This is after I spoke to the hotel directly informing them of the emergency and the man told me they would have canceled it if I had booked with the hotel directly. I told him the email was coming. He said ok. But they never approved it. I had a true medical emergency and neither the hotel or Booking refunded it. Also the photos for this hotel are a lie. Completely.

Quality Inn, Ouray, Colorado. During a recent visit, I was charged over $300 in FRADULENT charges. At check out, I disputed the charges and was told the manager would call me to verify a refund. The call never came necessitating a call to my credit card issuer to dispute the charges and cancel my card. DO NOT STAY AT THIS QUALITY INN LOCATION.

Le personnel est toujours courtois, et les chambres sont toujours propre à bon prix , je ne suis jamais déçu et j’y vais souvent !

I booked a room at Quality Inn Southaven at 6:34 p.m. on July 30 due to a power outage. My power was restored unexpectedly, and I canceled at 7:31 p.m.—within an hour. I called the hotel directly, spoke to a staff member (Puvi or Pruvi), and was told I had to cancel through Expedia, which I did immediately. Despite canceling in good faith and never using the room, the hotel refused the refund. Worse, the front desk staff was evasive, refused to give his name at first, and then asked for my name so he could “report me” — even though he already had my info and I was respectful the entire time. I’ve filed formal complaints with both Choice Hotels and Expedia. This experience was incredibly frustrating and unprofessional. I would not recommend this location based on how poorly I was treated while trying to handle a simple cancellation properly and politely.

The Quality Inn Suites in Casper WY front desk was extremely helpful in trying to resolve a duplicate booking. Room was clean. Breakfast was well stocked. The staff were all friendly and helpful throughout the hotel.