Quality Glass EngravingReviews of qualityglassengraving.com

Glasses and engraving were delivered in a timely manner. Product was as described. However the engraving on some of the glasses was not symmetric to the cactus stem.

Ordered 2 wine glasses on April 15th. No proof came. Several calls later I finally get a human (as opposed to the standard answering machine!) Promised a proof within 30 minutes. 5 days later I still have nothing. So 28 days in to this debacle I cannot tell you about their quality but assure you their customer service is truly bottom of the barrel. I now face re-scheduling the ceremony and having to find a vendor with a level of integrity! Please do not reward these people with your business

Ordered my engraved personalized wine glasses on April 12th, without needing to see a proof of my order. The glasses have not been received, nor have I received any communications from the company as to the status of my order some 4 weeks later. Of course I regret my purchase and question whether I will ever get my glasses or money back.

Quality of glasses was good; shipping was late, gift wrapping was incorrect and shabby.

Glass is enormous, not a whiskey glad as advertised

I was very pleased with the initial help and suggestions. The price fit into the budget of a non-profit. However with a 4 week lead time, heard nothing and repeated calls to view a mock-up finally resulted in the artist agreeing to proceed. 4 days prior to event I had to insist on a quick shipping. Hopefully it will arrive OK tomorrow./ Communications need improvement. Hope this provides insight for their customer service.

Fast and reliable service, with a high quality product.

Ordered online and heard nothing for weeks. Called Customer Service several times and left message. Customer Service never called back. I had to call and reach the New Orders Department to get answers. When I have my order number, he told me they are way past that number and my order “must have slipped through the cracks”. They expedited my order and received today. There is a noticeable blemish on one of the 5 glasses I ordered but too late now. I will not order from them again. No apology for late and product did not come out great with blemish. They were in a hurry to fill the order.