Delaney Carter E.
Posted
Worked with me to resolve issues
We had an issue with our order — the sleeve size came in incorrect — but the team did step up and offer a solution to make it right. We appreciate their willingness to work through it with us, and everything worked out in the end.
Response from Qstomize.com· May 14, 2026
Hi Delaney, you're right, and we acknowledge the mistake. A $600 refund was offered and accepted on April 26, but the team member who picked up the thread on May 7 didn't see the prior message and reversed the offer. That wasn't what you were promised. I've reached out directly to make it right. If you'd like to take us up on the original offer, please reply to my email or reach me at [email protected]. Apologies for the back-and-forth getting here.



