Average
574 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
574 approved reviews, newest moderated first
Vicky
Posted
Fun and beautiful puzzles at a great price and reasonably timed shipping. We will definitely buying again!
Response from puzzlesup.com· Sep 2, 2025
Hey Vicky! Thank you so much for your kind words! 🧩 We’re happy you enjoyed the puzzles and look forward to sending more your way. ✨
Dick R.
Posted
I ordered one to see if I liked it, then 3 then 4 then 4 more. I liked them a lot. The pieces fit tightly. The shapes are amusing. Sorry to see them go out of business.
Response from puzzlesup.com· Aug 30, 2025
Hey Dick! We’re so glad you’ve enjoyed the puzzles and collected so many. Your kind words put a big smile on our faces 😊 Thank you for being such a wonderful part of our puzzle family!
Lauralee F.
Posted
J’ai découvert Craft Hub sur Facebook, grâce à une petite pub qui revenait souvent. Sans trop m’attendre à quelque chose, j’ai décidé de commander des puzzles (comme j’adore ça, et que ça peut faire une super déco, je me suis dit : pourquoi pas ?). Et là… le choc… GROSSE SURPRISE ! 😍 Les puzzles sont magnifiques, avec plusieurs tailles disponibles ! En plus, ils sont solides et les couleurs sont juste incroyables. L’image n’est pas du tout floue, le rendu est vraiment génial. J’ai déjà commandé 3 puzzles chez eux, et je compte bien en recommander d’autres ! Petit bonus sympa : on peut commander un pack pour coller le puzzle au mur, ce qui rend l’expérience encore plus fun — et surtout, ça permet de peaufiner sa déco à la maison 😁 Bref, une très belle découverte, et j’en suis hyper contente ! 🎉
Response from puzzlesup.com· Aug 23, 2025
Un grand merci pour vos mots adorables ! 🧩✨ Nous sommes tellement heureux que nos puzzles apportent autant de joie et de couleur à votre maison. 🎉
FLORENCE F.
Posted
Received my order on time. Puzzled are exactly as shown. The colors are vibrant and the shapes of the parts are in line with the picture. So much fun! Have given them to the local library for the kids and several for adults as gifts. I have 7 finished. Every one loves them. So fun!
Response from puzzlesup.com· Aug 21, 2025
Hey Florence! Thank you for sharing the puzzle joy with others! 🧩 We’re so glad to hear they’ve been fun for you and those around you. 🌟
Jeff
Posted
SHAME ON ME for not checking out this company prior to ordering! I placed the order with a committed delivery time of 3-6 days per my order receipt). Fifty-six (56) days later the products still are sitting in Customs and have not been delivered despite multiple email exchanges with the company. Fortunately, I paid the merchant using PayPal, I escalated the matter to them, and I had a favorable outcome (thank you to PayPal). Had I done what I normally do and checked out Puzzle Up, I would have known that Puzzle Up has a long history of reviews from disappointed customers. There are many stories customers buying "on sale" puzzles which unbeknownst to the customer are drop shipped from China and end up having excessive delivery times (...or no delivery at all). They promise fast deliveries and then provide calm, reassuring responses to your emails from their "customer service" rep "Anna". They are a dishonest, deceptive company and I would not recommend doing business with them.
Response from puzzlesup.com· Aug 19, 2025
Hi Jeff, We’re truly sorry to hear about your experience and the frustration caused by the delay in receiving your order. This is not the level of service we want for our customers, and we completely understand your concerns. While customs delays can sometimes occur beyond our control, we know how disappointing it is to wait much longer than expected. We’d love the opportunity to look into this further and make things right for you. Please reach out to us at [email protected] with your order details so our customer care team can assist you directly. Your feedback is very important to us, and we’re committed to improving both our communication and delivery process. Thank you for sharing your experience with us, and we hope we can earn back your trust.
Gary
Posted
I love the beautiful puzzles and the different shapes are a lot of fun to put together.
Response from puzzlesup.com· Aug 15, 2025
Hey Gary! So happy you’re enjoying the beautiful puzzles and fun shapes! 🧩✨ Thank you for sharing your kind words. It makes us smile!
Mich M.
Posted
These puzzles are amazing! Great wood pieces and the coloring is bright and beautiful. I’m gonna buy more. Very fun and unique shapes make it fun
Response from puzzlesup.com· Aug 13, 2025
Hey Mich! Thank you so much! 🧩 We’re so happy you’re enjoying the bright colors and unique shapes. Can’t wait for you to have even more fun with your next puzzle!
Lori
Posted
My friend Lenore in San Francisco told me about your great sale (out of necessity) on wooden puzzles. And indeed it has been a great recommendation. My sister and I often exchange puzzles twice a year. And also my neighbor next door and I trade puzzles. I really appreciate the skill that goes into the design and manufacturing of these great puzzles from nicely unique laser cuts. Yea! Cool subject matter - so much to choose from. thanks. My favorite cut has all the "loopy hooks".
Response from puzzlesup.com· Aug 12, 2025
Hey Lori! Thank you for sharing such a lovely story! 🧩✨ We’re so glad our puzzles have become part of your circle of fun and creativity. It’s wonderful to hear how much joy they bring. 💛
