PurpleReviews of purple.com

RUN...do NOT buy from this company. They do NOT honor $4400 mattresses that fell apart within 4 years. WORST company I've ever dealt with. I've sent the CEO photos and am now reporting them to the BBB.

Purchased Rejuvenate mattress June 3 at local Purple store. Also purchased Smart Base, which was demo at the store, but not on Rejuvenate mattress. This should have been a clue. 100 day exchange is marketed. Reality is once I purchased my mattress and needed to exchange the Customer “service “ ended. The communication between purchase and exchange is extremely poor. NO mattress is worth the hassle I had to go through. MANY calls and texts and promises. In the end my exchange mattress finally arrived 47 days later. AND THEY WERE GOING TO LEAVE IT ON MY PORCH! If you buy Purple count on NO customer service if you want to take them up on their 100 day exchange.

Send the wrong address, took more than 3 days to respond, and keep lying about shipment was out so won't be able to cancel. Contact them 8 in the morning, Fedex shows that label was created after 3 pm, package was picked up at 8pm. Then lied about trying to intercept package, asked for proof they showed nothing. When package was delivered at the wrong address they ask me to send it back. How is this company still floating?

This is the WORST company I've ever bought a mattress from. I could write probably 3 or 4 paragraphs about how horrible my experience has been but honestly don't even feel like reliving it. Their customer service is horrible, their products are horrible. Years later after multiple mattress replacements, they've finally granted me a refund, sent a check, but it was defective, so I've been trying to get them to send me a viable check. It's been over a month since they've picked up their mattress, and still no check. Even on the off chance that you get a great mattress, and have a good experience, if something does go wrong, it will be a headache to regret for the rest of your life. I hope this company burns.

We are filing this complaint due to a severe, systemic manufacturing defect affecting both mattresses in our Split King setup, creating an ongoing physical safety hazard.The internal side-support foam perimeters on BOTH of our Split King mattresses completely detached and broke away from the main gel core. Because the edge support entirely collapsed, the sides of the bed give way without warning. This dangerous lack of structural integrity resulted in one of us physically falling completely out of the bed and onto the floor.To investigate why the beds were collapsing and causing us to fall, we unzipped the outer mattress cover. Upon opening it, we discovered that the internal white knit lining had completely shredded itself over time from the inside out. This tearing was caused entirely by the friction and grinding of the failed, detached internal foam pieces rubbing against the fabric under normal use.Purple Customer Care (Paula W) denied our warranty claim on the basis that "Removal of the mattress cover can void the warranty." This is a completely false characterization. The outer cover was simply unzipped to inspect a severe structural failure. We did not remove the cover to void the mattress, nor did we tear the internal fabric. The mattress literally fell apart from within, destroying its own internal lining. Using an unzipped zipper as a technicality to ignore a dangerous product defect that caused a physical fall is an act of bad faith. We request an immediate corporate escalation. Since I am in the middle of travel I only have a picture of my wifes mattress however mine is just as bad. The company's refusal to honor their warranty is unacceptable. The catastrophic failure and split edge of this mattress caused a physical fall. One of the users is a disabled veteran with a Traumatic Brain Injury (TBI) that severely affects their balance, and they utilize a CPAP machine at night. A collapsing mattress edge creates an extreme, active safety hazard for a vulnerable individual with these medical conditions. Purple's attempt to dodge liability using a technicality about a zipper is predatory

Well, the clothes didn't match the photos at all forcing me to reorder from somewhere else. Such a shame, really.

Whats wrong with you. Angamaly purple staff very bad. Rate was high online 200ml Rosemary water rate 319.shop rate 399 why? Rate difference.. Very bad

The mattress was an awful, but their return process is. They refused to let me process the return, even though I had all of the information said that I had to be an authorized user on my husband‘s account even though we share the same address, bank account, credit card, and I had all the necessary information to confirm the order.