PuroCleanReviews of puroclean.com

Puroclean was great all around very professional with quality thorough work. Team leader Jake was out standing in work ethic and team leadership. My family gives them 5 stars we recommend this company

I hired PuroClean Restoration Services on recommendation from my insurance company for water damage from (3) heavy wind driven rain storms. Phase one of the restoration went well except for them damaging my hardwood floor. They removed part of the ceiling & insulation so they could dry it out with heavy equip. In doing so they scratched and left tape marks all over the floor. Sara the team leader said it was unfortunate and PuroClean would pay to fix it. I received an estimate for phase two that included over $500 for repairing the floor damage. When I asked them about it they told me that they would not pick up the cost for the damage they caused and told me to get someone else to finish the job. Buyer beware, make sure you get everything in writing before you hire these people. I now have to hire someone else to finish the job and pay to have the floor sanded & refinished from damage caused by PuroClean. Not a good way to run a business.

After experiencing 10min window cleaners and got fed up I eventually got these guys to clean my windows, they really do an amazing and thorough job and leave the windows and sills sparkling, can't rate them high enough....

Everything went wrong from the very beginning. There were a few nice, helpful, hardworking guys that came and went. Moses was great as was Terry. But this was a complete nightmare, as if the fire itself wasn't bad enough. To this day several things in my house either won't work or work far less efficiently. It takes my "new" bathtub between 45 minutes to an hour just to drain. When I complained about this I was told "that's just how this tub is designed". Well, I can't stand it. With several people living in the house that's causing quite an issue. My hallway cabinets are now teeny, tiny, practically useless closets. My "pantry" now has such small shelves that it's thrown organization way off. I used to have deep shelving. They didn't caulk everything up (sinks, bathtub, etc...) They used poor quality flooring in my kitchen. It's only been a year and there are 4 torn spots. The weight of the table tears the floor! We lived in this house almost 25 years and only had 2 spots and that's from when the kids were little. My bedroom lights will work then stop working then start again. I have no idea why. An outlet in the kitchen messes up every time you try to use anything. They didn't even put one of the locking mechanisms in correctly. They threw away all of my stuff without calling me first (which 4 guys promised me that it wouldn't happen that way) and what they did supposedly put in storage they "lost". I feel like we were scammed basically.

PuroClean/Warrenton took on a project - the restoration of an inherited property with 40-years of multiple smokers in the house. They addressed for us a demanding job - carpet removal, structural cleaning (multiple days), oxidation, fogging, HVAC cleaning, and painting (multiple coats). The execution of this job was exceptional. A shout out to Tim, who gave us input on the process and recommendations for improvement of the results up front; and then to Dan and Steven who walked us through their progress, findings, and additional actions we could undertake that would make the home once again “new”. I highly recommend the PuroClean/Warrenton Team. Thank you for a job well done! John A.