Puritan's PrideReviews of puritan.com

They offer some decent deals sometimes on a good selection of decent quality products. What gets me though, is I'm a savvy shopper that uses web browser cash back plug ins and over multiple orders with them, they always find a way to not pay the cash back. Once was a full $100 off $100 or more coupon I "won" and once they wouldn't honor it I had to return the order. Also, more recently, on an 18% cash back order... Regardless, every time they try to say I'm using an ad blocker but I always have it completely disabled and it's *ONLY* Puritan, out of all the cash back offers I use, who finds a way EVERY time to weasel out of what they offered to motivate me to buy from them. This is extremely deceitful and is sad as I would like to support an old school America company like this. They may try to comment to say nicely that "you can't use ad blockers", but again, every time I make sure to jump through all the right hoops, they still never pay and when I contest it I always get the lame "ad blocker" excuse when *no other companies* do this to me! Very disappointing!

Received a shipment of Vitamin D3. When I took the bottles out of the box I noticed that the capsules were massed in one great lump in every bottle. I opened one and there were only 2 loose capsules. On trying to separate them the capsules tore leaving a sticky liquid behind. I called C/S and the said they would replace them at no charge and to throw away the bad ones. Today I received the replacements, 2 weeks later.

Excelente precios y calidad genuina.... Gracias al orgullo puritano.... Muchas Gracias!

The following is my husband's review: Ok, I've tried several times to get this rectified.  I really need to speak to someone that can actually help the situation, but I suspect that will never happen.  The CS reps don't have a clue and they are very frustrating to deal with.  I can not log into my account, nor can I get a password reset email from PP.  I know the password is correct.  I know the email account is correct.   My wife called customer service and spoke to a guy that could barely speak English.  He said the email account didn't exist in PP's system and told her it was under another email account.  I checked the other email account and as I suspected no purchase history and no perk points.  This is not the account.  I pull up the latest perk points email sent to the email that the CS rep said didn't exist and my wife calls CS again. This time she gets a woman that could not understand our dilemma.  So my wife asks, can you look up my perk Id #?  She says yes and does and voila, there is the account that doesn't exist.  Then she tells my wife to log in.  My wife says that's the problem, I can't log in.  She says reset your password, we tried, PP doesn't send the email.  CS rep tries to send the email.  Still no email on my end. Then the CS rep says that she has received several calls about PP customers not being able to log into their accounts and also can't get password reset emails.  She said she would send it up the chain and I would get a call.  No call and still can't order.  I have perk points that I would like to use.  I have a discount that I would like to use. What's the point of having them if I can't use them? When will I be able to log into my account?  Seriously, how long is it going to take to solve this problem?  Why can't they text me the password reset link? So many questions, no answers. I have been ordering from PP for years and have been satisfied, but CS has gone downhill.  I recently noticed that I got shorted in my last order.  I ordered Biotin 100 softgels, buy 2 get 3 free.  As I was pulling a fresh bottle out of the pantry, I noticed it was 50 softgels, instead of 100.  I checked the other bottles and they were all 100 softgels.  Sneaky!  I really need to check my past orders for discrepancies, but I can't log into my account, so therefore I cannot check order history. Obviously, something  has changed in the management of Puritan's Pride and it isn't for the good. Extremely dissatisfied!

Their products are very informative. Customer service is good. I will order again.

I ordered Glucosamine Sulfate 1000mg 240 capsules with an option ‘3 for $27.99’(Order # 618053845). However I received a package with 2 bottles. What kind of scam is this business?

I was a regular customer of Puritan pride up till last week. I will never order from them again. I brought 40 dollars worth of vitamins from them and usaully shipping and handling were free but this time they charged me over 17 dollars worth of shipping and handling. I called to speak to someone and the person on the the other end was so uncaring and didn't even want to help me or explain why I got a shipping charge. I won't be shopping here anymore

Pitiful customer service. Take forever to answer the phone. Then, they had the nerve to call and leave me a v/m at 11:30PM!! That is because the company outsources their customer service to South Africa - among other places. I placed an order for Zinc tablets. It was paid for via my credit card, and shipped. I received a confirmation email from Puritan's Pride and another follow-up email from UPS. When the shipment didn't arrive on Saturday I tracked it. Only then did I learn that my order had been returned to the warehouse. After 2 phone calls; first one over 1 hour between hold-time and conversation with CSR, second one for 1/2 hour. Their 'best' solution - refund my money. Since Zinc is on back order placing another order is not an option. And since I wasted 1 week waiting for the order - there is no other option for my other friends or me to purchase zinc. So disappointing. I was willing to put up with large bottles that are only 1/2 full even though that seemed like a waste. But this is ridiculous. Re-calling an order that had been fully paid for by a customer. will be buying local or searching for another online option.