Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLC· Jun 21, 2012

I apologize that you haven't received your order. After we were featured on the Dr. Oz Show we received a large in flux of calls and emails for orders that we didn't have the manpower (at the time) to fulfill which caused a lot of back up in our shipping. If you have any questions about your order, please feel free to contact us. Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLC· May 7, 2012

Hi Kimberly, I looked up your order and our records indicate that your order was placed on April 26, 2012, the day the Dr. Oz show aired. Please let me personally apologize for the delay in shipments, but we are literally still shipping out the orders we recieved on that day - the extreme volume of orders we received on the 26th far exceeds what we normally ship out in six months, so I hope you can understand the reason for the delay! We have literally been working double shifts, seven days a week to accomodate all orders. I hope this will help you understand our situation and that you will be patient and understanding with us during this time. Thank you. Kind regards, Nancy

Response from Pure Health LLC· May 7, 2012

Thank you, Linda. We appreciate your support and understanding! Kind regards, Nancy

Response from Pure Health LLC· May 7, 2012

JC, Please let me apologize for your situation. Your order is not lost - I did find your order in our system - you ordered three (3) Pure Green Coffee Bean Extract on the 26th. As phenominal as it may sound, we have been shipping the orders received on the 26 seven days a week and working double shifts to get all orders out. The sheer volume of orders received on that one day alone surpassed what we normally ship out in six months! As you can imagine, it has been quite a feat to ramp up, hire employees and prepare for such an influx of business. Paypay is not a scam, however, it is their policy to deduct payment when the order is placed, not when it ships. We cannot change their policy on this. If you pay via credit card, Pure Health does not charge until the product ships. I Please be assured Pure Health is a real company, we are not a scam! We have plenty of product available, it is merely a function of getting our systems expanded quickly to accomodate the surge in business. I hope this will help you to understand our situation and also hope you will have patience with us as we work as hard as humanly possible to correct the situation. Thank you! Kind regards, Nancy

Response from Pure Health LLC· May 7, 2012

Stacey, Please let me apologize for your concerns. If you paid via Paypal, it is their policy to charge customers as soon as the order is placed; unfortunately, we have no control over this. If you purchase via credit card directly on our site, we do not charge customers until the order ships. Requests for orders have increased over 5000% since Dr. Oz discussed Pure Green Coffee Bean last week and we had no way of knowing this segment would air, so we were not able to prepare - we certainly wish we had! Please be assured we have plenty of Pure Green Coffee Bean available and all orders are being shipped out in the order they were received. We have increased our workforce significantly and are also working seven days a week to accommodate this unexpected surge in business. We anticipate being back on our regular shipping schedule of sending orders out within 24 hours of placement by the end of this week due to the additional staff we have hired. Please let me apologize for the inconvenience and I hope this will help alleviate some of your concerns and allow you to be patient with us as we work as hard as humanly possible to accomodate all requests. Thank you, Nancy

Response from Pure Health LLC· May 7, 2012

Laurie, Thank you for your comment - we anticipate being caught up on all orders by the end of this week and appreciate your patience and understanding during this very busy time. Kind regards, Nancy

Response from Pure Health LLC· May 7, 2012

Aurelio, I apologize for your frustration. If you paid via Paypal, it is their policy to charge customers as soon as the order is placed; unfortunately, we have no control over this. If you purchase via credit card directly on our site, we do not charge customers until the order ships, ever. Requests for orders have increased over 5000% since Dr. Oz discussed Pure Green Coffee Bean last week and we had no way of knowing this segment would air, so we were not able to prepare - we certainly wish we had! Please be assured we have plenty of Pure Green Coffee Bean available and all orders are being shipped out in the order they were received. We have increased our workforce significantly and are also working seven days a week to accommodate this unexpected surge in business. We anticipate being back on our regular shipping schedule of sending orders out within 24 hours of placement by the end of this week due to the additional staff we have hired. Please let me apologize for the inconvenience and I hope this will help alleviate some of your concerns and allow you to be patient with us as we work as hard as humanly possible to accomodate all requests. Thank you, Nancy

Response from Pure Health LLC· Jun 21, 2012

Thank you for your comments. I am so sorry for the delay in your order shipping! Please let us know if your order hasn't arrived as we are currently caught up with our orders! Regarding the charges to your credit card, if you ordered using your credit card through our shopping cart, we do not charge your card until your order ships. If you ordered usinig Paypal, they do withdraw funds immediately, this is their policy and we have no influence over that. We had no idea our products were being aired on the Dr. Oz show, so we were completely unprepared for the thousands of orders we received practically overnight. We worked double shifts, 7 days a week to get the orders out as quickly as possible. I'm so sorry your experience with us was so frustrating! Dorene