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7,460 reviews
PuppySpotHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 677 reviews with 4 stars · Clear filters
Kristi L.
Posted
Everything went exactly as expected, right dog, healthy and so cute. No complaints, however not being able to communicate with the breeder or get any additional info on puppy was not good. It made me worry that it was all a scam.
Sherhonda M.
Posted
RYAN WAS VERY PROFESSIONAL. THE ONLY THING I DIDN'T LIKE IS, HE DIDN'T TELL ME IT WOULD BE TWO WEEKS UNTIL AFTER I PURCHASED HIM. ALSO THERE WAS AN ADDITIONAL $ 300 FOR TITLE. SHE SAID SHE WOULD DO TWO PAYMENTS NEXT PAY. SHE TOOK THE ENTIRE AMOUNT OUT OF MY ACCOUNT.
DAVE S.
Posted
Good experience overall. Good resources for new puppy owners. Communication to breeder type questions could be better. Travel experience (South Dakota to NorCal) was the bad part and left a pretty negative impact on my puppy and getting in a car.
Larry R.
Posted
Great up front experience. Great package that arrived after we picked up our puppy! The handoff meeting did not meet our expectations - nice enough lady, but didn't feel "professional" for the monies paid. Received puppy food with probiotics in a ziploc bag. Received puppy papers in a handwritten folder. It would be great if you could provide a better/standard handoff experience by training breeders how to do that part better. Branded folder with puppy papers? Branded container with puppy food? Leash given at handoff rather than in mailed box? Just some ideas.
Response from PuppySpot· Apr 6, 2023
Hi Larry, thank you for the feedback.
English
Posted
Very friendly and professional service with good follow up.
Kristi W.
Posted
After the purchase of my puppy, there were no update pictures or communications from anyone for two weeks until someone called about the flight arrangements of my puppy’s arrival. I would have liked a weekly picture/update on my puppy’s growth and weight. A video would have been nice during that time.
Marlene B.
Posted
Every thing worked well but one thing for me. I did not know that the delivery driver did not have my cell phone to call. I thought I read that some one would call the night before pick-up. I was a little late for the 9:30 appointment because had trouble finding the place because my car GPS said it was around the corner but was really another 2 miles down the road. I call the driver and made it just in time for them not to leave with her. I have name her Ginger, We are really enjoying her playing and getting along with our Sheltie. Marlene Bellamy
Crystal A.
Posted
Very helpful and very responsive when looking for a puppy. Once selecting and purchasing, communication almost stops— that was very frustrating. The last call I made regarding getting my puppy the person was extremely helpful!!! If it wasn’t for the second call when the person wasn’t helpful at all—— I would give 5 stars! I love my puppy and am glad I used puppy spot
