Great
7,460 reviews
PuppySpotHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 677 reviews with 4 stars · Clear filters
Lee F.
Posted
My first arrival time for my puppy was cancelled due to the weather I was told. The representative was ruled and I didn’t appreciate her attitude, so I will not give your company five stars. Other than that everything else was good.
Alice G.
Posted
Everything was good. I would have appreciated more notice about travel arrangements.
Julie B.
Posted
I am so happy that I ended up going with Puppy Spot to take home my sweet baby! He is adorable, playful, and healthy! The puppy chaperone he traveled with was really a standout in communication, professionalism, and service! The only reason I didn't give this 5 stars, is because I feel their customer support is really sales heavy. Once you have actually paid the money, it becomes a little harder to reach the support side of the house. The only reason I needed it was due to complications setting up travel. But part of the reason it was difficult to get ahold of people may have been due to a time difference. Once I was in touch with the actual puppy chaperone, it was smooth sailing! She even works as a vet tech for her 9-5, so my baby was in great hands! Bottom line, it always feels a little nerve wracking doing business over the internet. But Puppy Spot is totally legit, not a scam, and they serve a great role connecting forever homes with babies across the USA. Love my puppy! Very happy with how things turned out!
Nancy R.
Posted
Needed to be sure both parties know whether to meet at arrivals or departures
Haroldine
Posted
Most of the people I dealt with were very pleasant and informative. I was a little disappointed in the fact that after the purchase the person I was working with originally stopped answering my messages after they said " i will be here to help with anything you need" when what they meant was : until you buy then I will never respond again".
Marcia B.
Posted
We received our puppy on time from the transport company. He arrived healthy and happy. The Puppy Spot staff answered my questions and concerns.
BS
Posted
Everyone was very nice on the phone. There really was not any communication between the time I paid and the time I was given travel arrangements. Reached out a couple of times but felt kind of dismissed when I would ask a question
Dwayne H.
Posted
Customer service was great and the sales reps were kind and helpful
