PuppySpotReviews of puppyspot.com

All involved very good at giving important information for transportation. I was disappointed that no feeding instructions were included and no information about the litter. Perhaps a picture of the parents. Felt a bit like a low class breeder. The puppy is adorable and I would not return her.

If you are purchasing a puppy online, you are really putting your trust in people you have never met. The presale communication with Puppy Spot was very good. They assured us they didn't deal with puppy mills and they constantly reviewed their breeders. They addressed all of our concerns and then expressed their expectations regarding their guarantees after the purchase. We would have liked to have the opportunity to speak to the breeders to get an idea of the puppy's personality, likes and dislikes and whatever training had been done. In our case we were very lucky our Maltese puppy Mindi is beautiful, very friendly and smart. Her breeders should be commended. Premier Pet delivered her in excellent condition and were very professional and personable. The delivery was only 20 minutes from our house and they arrived early which was great! She was happy and clean and very affectionate. The reason our review is only 4 stars is because once we purchased the puppy we were unable to get anyone to answer the phone. When a puppy is purchased he/she are removed from the site- which only makes sense. You can set up an account to keep tabs on the puppy. All of this sounds good but there are no updates and no one to answer your concerns. With all this being said we are planning on purchasing another puppy once we get Mindi trained and settled in. We are hoping we are able to purchase from the same breeder.

Overall very thorough company. Premier Pet Transport LLC, specifically Dallas & Nathan, were great. Our puppy arrived promptly at the appointed time and location, clean, brushed, and smelling wonderful! The only reason I didn’t rate five stars is that my experience with making direct calls to puppy spot was that I could never actually get a person on the phone.

Overall, a good experience. My husband and I were a little weary to pull the trigger on buying a pup online, as we read a lot of positive reviews but also read several negative reviews. We decided to trust the process and so glad we did. We got our puppy, who was exactly as pictured and describe & we got our perfect little pup who was healthy and came from a reputable breeder. Communication during the pre-sale process was overly efficient and easy to get in touch with a puppyspot representative. Once we purchased the puppy, communication fell completely to the waist side which was a little stressful and frustrating. We agreed on a delivery date and after several call attempts to customer service, i was told the travel plans changed - which resulted in us having to drive from NY to Indiana to pick up the dog in person. However, so glad we did because we were able to meet the breeder in person and ensure safe travel plans home for our little guy! Puppyspot refuses to share breeder info upfront due to NDA compliance, however, we were given all the breeders information, all health and vaccination history upon puppy pick up. When we got home, we brought our pup to our local vet just to have him re-checked and everything was just as shared with us. He was perfectly healthy and our vet was impressed with the level of detail our breeder went into to ensure his health! Highly encourage going through Puppyspot but I would ensure to finalize all travel details upfront so you don’t run into the same issue we did’

A healthy, happy, puppy is the most important thing and that is what we got and we are super happy about that. However, it’s a lot like adopting a child and you need and want to know about what their little lives are like before they come to you. We were promised photo updates every two weeks which we did not get, there was exactly one photo update from the time we purchased to the day we picked her up there was no live interaction with a human regarding our pup specifically. We asked repeatedly for photo updates that seem to have been ignored. We did receive regular email notices about her after care which were helpful. Our puppy was well fed and happy but much was left to be desired for follow up after the sale. Other than that, she was very well cared for, packed very well for shipping and came to us in wonderful condition. Overall the experience was a good one. Just felt like we were hanging out on a limb for about 5 weeks. The people we did have actual conversations with were lovely.

I love my new puppy but the dog didn’t come with a health certificate! Yikes!

Everything went well, just wish there was a little more communication or pup updates between purchase and delivery date.

Drivers were prompt, friendly & good with puppy. But, they gave us the wrong kibble causing puppy distress and diarrhea his first night home.