PuppySpotReviews of puppyspot.com

Purchasing was easy and helpful but the follow up after that was inconsistent. Emails sent to wrong address, etc. 5k was paid and then it went dark. The puppy was great but expected more in terms of service especially when I have recommended you so many times to others. Hopefully was just a glitch with me.

I liked that we were able to search through many puppies in one place without having to find multiple resources. I thought all communication up until the point we paid was great. After that, the communication dropped off. The "puppy manager" was difficult to get a hold of via the app we were told to install and then getting an email or alternative contact was a hassle. We were in a "black hole" for almost 2 weeks before we got confirmation of our puppy travel details and that is when the puppy managers communication picked up again and we were able to get more timely answers to our questions. I would recommend friends going directly to a breeder as I think the process is a bit smoother. It seems like a lot had to be reconfirmed right before and even at point of pickup because there was conflicting information. For example, we were told the dog would arrive in a carrier we would keep, then emailed that we would need to bring a carrier, then confirmed we did not, but at pickup weren't given it and had to explain this to the driver. I would also suggest not upselling to any of the AKC add ons. I was told we were paying to be part of the AKC reunite program, but it seems like we had to pay additional once we called to register his microchip. It is a bit confusing and looking back, not sure if it is necessary

Need better communication

I wasn't happy that the puppy came in a van-like vehicle with a bunch of other puppies. She smelled awful and was so thirsty. I thought it was a terrible way to receive a puppy that cost thousands of dollars. There has to be a better way.

I received my male gsd with a hernia and was not told about it. This really ticks me off.

I have a mixed review of puppy spot. I ended up with a wonderful puppy but the path to get her was not ideal. My main constructive feedback is that the app needs attention. I received notices that I had new videos or photos but they were the same ones I had seen before. I could never reach anyone through the app despite being directed there when I bought the pup. I had to call multiple times to reach someone about my puppy’s travel date. Lastly, it really stunk to have to pay $200 extra to have a drop off date that worked with my work schedule. I wish they would allow for two date choices rather than only one. For these reasons I wouldn’t recommend the site.

I could not get in contact. My puppy seems to be from a puppy mill. She is afraid of everything in the house. We are working with her. She seems to have been abused. It is so sad......

My puppy did not arrive with any papers from the breeder other than the vet report which was not completely legible. I was told my puppy had no parasites before travel which was untrue, he arrived with 3 parasites. The vet also found he had one testicle that has not dropped which was not disclosed either.