PuffyReviews of puffy.com

Communication is the absolute worst. I hope to get my money back. Save your money. Don’t waste time or money with these guys

Very disappointing. Had to cancel my lux puffy order because the communication was so bad that they couldn't give me a ship date a week after ordering. Hope I get my money back. Think twice before ordering.

Please don’t buy from this company! I purchased an adjustable base 2 months ago and had it only a week, when we changed our minds and decided to get another size. I returned the base WITHOUT even opening it! I’m so glad I decided to wait for my refund before buying the other size….THEY STILL HAVE NOT REFUNDED ME!!! very poor customer service!

Ordered on-line and within 24 hours realized that I ordered the wrong mattress, I needed a very firm mattress for my back. So, within 1 business day I called Puffy and spoke to Ria who said that she understood why I wanted to cancel and that she had to first contact the shipper to ensure that it had not shipped yet. What??? One week later and many emails, I rec'd an email from FedEx that they would deliver mattress in 2 days. I contacted FedEx and they stopped the shipment and they rerouted the mattress back to Puffy. With today's internet and all communications being electronic (or via actual voice), why could this order not be stopped immediately, and never went to shipping. At a minimum an actual voice call from Ria to their cancelation department? Overall, this has been a terrible experience with Puffy! The charge is still on my PayPal/Discover. Good thing that those companies will not require me to pay and have now put a bad review on Puffy! Puffy - shame on you!!!

Purchased Puffy Lux King Size Mattress and after 3 months of use, the mattress becomes so soft and doesn't give any support to lower back. I started having severe back issues because of this mattress. Moreover this company is a fraud one, they don't post any negative reviews on their website. People like me get fooled by looking at all 5 star ratings. Never ever purchase mattress from puffy.

Puffy My experience with Puffy has been beyond disappointing. I have never experienced such poor customer service. I ordered a $3,000 mattress in July, got a shipping confirmation that my mattress was arriving less than 2 weeks later so I got rid of my old one. I never received my mattress (shipping confirmation said it was delivered in Colorado, while I live in LA) and I had to sleep on a couch for a week. The customer service was unresponsive by phone, email, and chat. I tried every means possible; I tweeted them, instagrammed them, and even messaged their CEO and head of customer service on Linkedin. I finally got a response that my mattress was never shipped and would be sent soon. A few days later (after waiting 3 weeks+), a person from customer service emails me that I am lucky to be getting my specific mattress because they are sold out and I got the last one. I finally receive the mattress in a beat up, torn box. Once I open the box, the mattress is wrapped in plastic but I notice stains on it. After a day, I look at the mattress and notice that the shape is uneven. The mattress also has a horrible chemical smell; I waited a week to sleep on it and it still stinks. It rose much more in the middle than on sides. I email their customer service and am told I will hear back within 2/3 days. Weeks go by and I don’t hear back after multiple follow ups so I disputed the charge with my credit card company. I truly believe that this is a scamming company. They have THOUSANDS of good reviews that pushed me to purchase, but I cant believe any of them are real. When I left a bad review on their website, it was instantly deleted. Then I posted the same review but gave them 5 stars and my review stayed until they saw what I wrote and took it down. Now its been 4 months and they have ignored my credit card companies attempts to mediate and are completely unresponsive. STAY AWAY FROM PUFFY! You will regret a purchase from them! UPDATE: 10/17/2022 Puffy just responded to my review from 11/18/2020 on 10/17/2022.

I bought the puffy mattress, but was way too soft and does not provide proper lower back support, as a result i developed backache. I contacted puffy to return the mattress. Its been three weeks now no update from them , and they are not replying to my emails. The worst customer service ever.

We purchased a Puffy king size mattress in April. Ultimately it was too soft for our personal comfort and we initiated a refund request mid-June. After following their refund procedures to the letter, 7 weeks later and many emails pressing the issue with them, I still had no refund!! I find this inexcusable. I was given one excuse after another and was forced to file a complaint with the BBB. Luckily, more by convenience I had purchased using PayPal. I filed a complaint in their resolution center and after a couple of weeks they decided the case in my favor and issued me the refund. I assume they will withhold the money from Puffy using their merchant system in someway. I say this as I want to make it clear that Puffy was not proactive at all in resolving this with me. All in, it took about 9 weeks to get my money back via PayPal... A big thanks to them! To cut a long story short. The mattress is OK. Delivery was good. Pickup of the return was good, if a little slow to arrange. But, in the event that you have to return it, good luck getting your refund. They do not appear interested in honoring their refund policy. If you check BBB and other neutral review sites, you'll see I'm not an solo occurrence. PROCEED WITH CAUTION. Anyways, mattress-less and needing something to sleep on, I purchased from WinkBed, and that thing is fantastic. A little more than the Puffy mattress but so worth it.