PuffyReviews of puffy.com

Furniture Stores
Puffy LLC 13070 Saticoy St., North Hollywood, CA 91605, Los Angeles, California

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3.0

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153 reviews

Puffy3.0Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Puffy

Puffy is a California-based company committed to developing best mattresses & bedroom products to help customers achieve optimal sleep. Founded in 2016 and launched in 2017, Puffy is a direct-to-consumer mattress and bedroom company operating in the U.S. and Canada. Famous for inventing mattresses that feel like sleeping on a cloud, Puffy aims to deliver world-class comfort and transform sleep experiences worldwide. The company is deeply rooted in its commitment to innovating premium sleep solutions and is one of the most popular online mattress brands in the U.S. We are the makers of a better night’s sleep. Puffy started with a simple, child-like wonder: “What would it feel like to sleep on a bed of clouds?” Just like that, the concept of the Puffy Mattress came to life. What sets us apart from the rest is our distinctive Cooling Cloud:tm: technology that truly feels like sleeping on a cloud.We have the original all-foam Puffy mattress and two hybrid models, the Puffy Royal Mattress and the Puffy Lux Hybrid.Puffy has been featured on The Ellen Show, The Talk, and was recently awarded Best Mattress of 2022. Puffy sells all products direct-to-consumers online.Proudly manufactured in the USA.No salesman, no markups, just better sleep - Puffy.

Puffy (puffy.com) has 153 customer reviews on Rated Honest, with an average rating of 3.0 out of 5.

Also known as: puffy.com
Website: puffy.com
Category: Furniture Stores
Location: Los Angeles, California
Listed on Rated Honest: 2026

Puffy reviews

Showing 69 reviews with 5 stars · Clear filters

Gina D.
Posted Mar 31, 2023
This is THE BEST mattress we’ve ever…
This is THE BEST mattress we’ve ever owned or slept in. It’s 4 years old and it’s as new and perfect as day one. It’s like sleeping on a cloud-supportive yet plush. Ours is the hybrid in a king. I’ll never own anything else.
Response from Puffy· Mar 31, 2023
Hi Gina, Thank you for leaving us such a wonderful review. If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for each referral who purchases from us. Here’s the link for more details: https://puffy.com/pages/share Thanks, The Puffy Team
Bruno G.
Posted Mar 29, 2023
This was one of the best experiences…
This was one of the best experiences that I have ever had. Even though I did not keep the mattress the service and the whole process was incredible. I want to thank everyone for the professional interaction and clear company statements and promises. Well done PUFFY!
Response from Puffy· Mar 29, 2023
Hi Bruno, Thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
Robert S.
Posted Mar 15, 2023
Great material
Great material
Response from Puffy· Mar 16, 2023
Hi Robert, Thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
V S.
Posted Mar 10, 2023
Adrian was very helpful and made sure…
Adrian was very helpful and made sure me and my sister were happy. The customer service was outstanding thank u.
Response from Puffy· Mar 14, 2023
Hi V, Thank you for leaving us such a wonderful review. If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for each referral who purchases from us. Here’s the link for more details: https://puffy.com/pages/share Thanks, The Puffy Team
Carisa B.
Posted Mar 8, 2023
My puffy mattress came super quickly
My puffy mattress came super quickly, I got an awesome deal on it, and it is SO comfortable. I stay cool at night, relax almost instantly when I lay down on it at the end of a long day, and couldn’t be happier with my purchase. The puffy pillows and are also amazing. Super soft and supportive. The mattress is also surprisingly lightweight, which will be awesome when we need to move it. My old mattress was super heavy and unwieldy.
Response from Puffy· Mar 9, 2023
Hi Carisa, Thank you for leaving us such a wonderful review. If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for each referral who purchases from us. Here’s the link for more details: https://puffy.com/pages/share Thanks, The Puffy Team
Anti-Aging & Wellness C.
Posted Feb 14, 2023
Good selections & great service!
Good selections & great service!
Response from Puffy· Feb 14, 2023
Hi there, Thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
Martha
Posted Feb 7, 2023
Puffy....the Whole package!!!
Undecided ...but customer service very helpful! Contacted them twice, very prompt in reply and resolution! So far very pleased with company and my Puffy! Thought I loved the mattress THEN the pillows and sheets arrived!!! Why did I wait so long to purchase?!?!?!
Response from Puffy· Feb 7, 2023
Hi Martha, Thank you for leaving us such a wonderful review. If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for each referral who purchases from us. Here’s the link for more details: https://puffy.com/pages/share Thanks, The Puffy Team
Merlot
Posted Jan 27, 2023
Responsive Customer Service
After ordering a queen metal foundation, I realized that it was not going to work in my space. It was too late to cancel the order but customer support immediately issued a return shipping label. I really appreciate Puffy's return policy and promptness. I will definitely order from them in the future!
Response from Puffy· Jan 30, 2023
Hi Merlot, Thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team

PuffyReviews of puffy.com

Rating breakdown

What customers rate

About Puffy

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PuffyReviews of puffy.com

Rating breakdown

What customers rate

Puffy reviews

This is THE BEST mattress we’ve ever…

This was one of the best experiences…

Great material

Adrian was very helpful and made sure…

My puffy mattress came super quickly

Good selections & great service!

Puffy....the Whole package!!!

Responsive Customer Service

About Puffy

More in Furniture Stores, California

Visit Furniture

Sit 'n Sleep

MarbleWarehouse.com

Comfort Zone Sleep Gallery

Puffy reviews

This is THE BEST mattress we’ve ever…

This was one of the best experiences…

Great material

Adrian was very helpful and made sure…

My puffy mattress came super quickly

Good selections & great service!

Puffy....the Whole package!!!

Responsive Customer Service