Pufferfish HostReviews of pufferfish.host

Great Service, cheap and affordable, fast replying Support

The way the staff treats you like friends and is willing to help you almost anytime, so they are not only a great hosting site, they are great hosts.

amazing host, safed my whole server. also really smart guys that work here, best host out of all

I had a great experience with the support, Kevin was super kind and helpful for every eventuality!

Thanks Aunque no pude terminar el hosting, el equipo de soporte se ofrece para ayudarte en lo que sea. Desde el uso de SFTP, hasta las devoluciones.

The UI could be better. Overall my experince is good. I like the CPU burst feature. And the pricing is more than fair. :p

This host is basically a one-man operation headed by the owner, Kevin. Kevin will be aware of a bug for up to months at a time without fixing it. He rarely makes updates/fixes to the Pufferfish+ server.jar (at least not at the same rate as competing server softwares). He also has promised features that are still yet to be added. To be charitable to him, his resources may be stretched among the other responsibilities he has, but he should sort that out if he wants this host to be more popular. If you join the support discord server and make a support ticket, you might get ignored if he doesn't want to answer your question, even if you are a paying customer. That is a huge lack of professionalism on his part. If you're intrigued by Pufferfish+, I would just stick with Purpur or Paper instead of paying for Pufferfish+ since both those offer way more support and have more devs working on the projects and fixing bugs in a timely manner. All the dedicated machines on here are just Hetzner machines too. You could save some money by just going with a Hetzner machine, paying for your own DDoS protection and using Paper or Purpur jars. The performance gain from Pufferfish+ jar is pretty overhyped and marginally better than Purpur/Paper if at all.

I'm giving pufferfish host 3 stars out of 5. I would've loved to give them 5/5, but there is just one problem that I have with them, their support. I came from apexhosting which have amazing support, and I just feel like pufferfish is behind on this. First of all, they don't have a ticket system. I can only get support through a livechat, which I find to be very limiting. I would love to see a ticket system. Secondly, I have been waiting for some time now for a somewhat basic question, and I have still to get an anwser, even though I can see that there is an online support member on the livechat, that's not okay! (Update) My fault for not seeing that there is in fact a ticket system, maybe a button/link from the panel would be a good idea, to make this clear)