Excellent
694 reviews
PUCKIPUPPY BIKESHonesty, pricing, process and quality scores appear once 5 customers have rated them.
About PUCKIPUPPY Visit our Website Prime Deals Press Test Ride Host Refer A Friend Contact Us Blogs Welcome to Join PUCKIPUPPY Keep Turning-We encourage everyone to embrace riding as a way of life, to experience freedom, and to let life flow in motion. Puckipuppy actively builds a cycling community to maintain close contact with people, just like a puppy is always close to people, conveying happiness, contagion and friendliness through the community. They represent love and care, as Puckipuppy is always concerned with people actively embracing a healthier and more environmentally friendly lifestyle.
PUCKIPUPPY BIKES (puckipuppy.com) has 694 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
694 approved reviews, newest moderated first
Jason L.
Posted
Recently purchased two of the Boxer STs. So far so good. Assembly went well, though instructions might be a little vague for someone not familiar with bike assembly. Bikes appear to have plenty of power and to be of good quality. Customer service has also been very positive. Can’t wait to try them out on our upcoming beach trip.
CJ
Posted
The quality of this product first and foremost is amazing! The Labrador Pro looked great on the website but the actual received product was above expectation. Responses to our inquiries were complete, timely, and friendly (Cat, Zero).
Jennifer M.
Posted
Bought a goldenR that is too large for me. I started the exchange process and it’s cost an additional 600 dollars for a cheaper model. I’ve been charged a restocking fee, and a deposit. I paid for a battery I still have not gotten. I’ve sent an email nearly every day trying to rectify everything. Terrible company. Terrible customer service.
Response from PUCKIPUPPY BIKES· Aug 28, 2025
Dear Jennifer, We’re truly sorry to hear about your experience. This is not the level of service we aim to provide, and we understand your frustration regarding the exchange costs, fees, and the missing battery. Your feedback is very important to us, and we want to make this right. Our customer service team will be reaching out to you directly to resolve the issue as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience while we work on a satisfactory solution. Sincerely, Puckipuppy
Elias M.
Posted
We purchased the Beagle 2 and the Beagle 2 ST. Along with our ebikes we took advantage of the 2 extra batteries for $49. The gift package valued at $499 was also a positive perk. The delivery was great, as the driver backed his truck up our driveway and placed both (very heavy) boxes inside our garage. The assembly was simple, directions were very comprehensive. With my brother's help we had both bike's assembled in an hour. Incidentally my brother had purchased to ebikes the week prior to buying ours. He purchased his from a local retailer. He was very impressed with the quality of our Puckipuppy bikes. He paid almost two thousand dollars more for his pre-assembled bikes, and had many issues. My wife and I love our Puckipuppy ebikes, they have opened up our world again. We were both very active people, well into our mid 50's we were riding almost daily and working out on a regular basis. An on the job injury limited my ability to walk. My wife also declined, having to care for me, which limited her ability to get out and about. Our Puckipuppy bikes have gotten us outside again, improving not only our physical health but our mental health as well. Prior to writing this review, I read all the negative reviews. Our experience has been excellent! Customer service via email has been responsive and an absolute joy to work with. We feel like they have been responsive to our requests in a very personalized manner. We were missing 3 plastic caps that cover the nuts that hold the tires in place. One email and we received not only what we requested but an extra package of 4. I have emailed their customer service twice with a couple of requests. Their next day response was appreciated. They are very open to customer input and are thankful for our business. We could not be any happier with our purchase and we feel appreciated by their company. Thank you Puckipuppy! Graciously submitted Elias & Rhonda
Will
Posted
I purchased the Boxer and I love it! I'm 6'10" 260 lbs and this bike still gets me around just fine. I use it literally every day. Comes with a 2 year warranty too! 2 of my friends bought one as well after riding mine. 10/10.
Charles D.
Posted
I received my bike in timely fashion and love it. Had an issue with something little and Costumer rep Jane did a wonderful job and fixed my issue
Wayne B.
Posted
We recently purchased a Boxer and Boxer ST , the delivery date was right on time, assembly was really simple and basic and having the necessary tools supplied was plus. These bikes are very durable and well made from a quality standard point. We have minimal hours on the bikes at the moment but so far so good 👍 the bikes handle extremely well are plenty fast enough for us! The wife comes back smiling after every ride, we love the bikes 🙂
Phantom D.
Posted
I ordered the puckipuppy boxer and it arrived 5 days before original scheduling!! I love this bike it handles itself well, and built like a tank. Customer service is the best, all my emails were answered asap!! 👍👌
