Public GoodsReviews of publicgoods.com

Margot went out of her way to be supportive and kind. She was pleasant and cordial. She clearly appreciated my being a customer of Public Goods.

Had issue with redeeming new member credit. customer service rep Daniel was very helpful and quickly rectified the issue. Easy and quick response

Very polite and cancelled my subscription promptly.

Great! Offered a lot to keep me but was polite when I declined!

Margot did a great job helping me out with my issue. She was quick in her responses and took care of my issue. As someone who used to work in customer service, I appreciate the responsiveness, professionalism and friendliness!

Communication was really efficient and I did not find it difficult to communicate. Any offers for me to continue my membership were generous and I didn't feel too pressured.

I asked for help opening the pump on my new conditioner bottle, a first time purchase. I was asked to make a review of Daniel's response by email. I never got a response from Daniel or anyone. I found my solution by searching on YouTube.

Absolutely awful. There is no number to reach out to for customer service. I tried the online chat messenger in which they estimated someone would get back to within an hour. I kept the window open for multiple hours. No one got back to me until the next day, and by the time I saw the response (30 mins after the message) the ticket had already been closed.