ProxyrackReviews of proxyrack.com

Response from Proxyrack· Jan 23, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced. You’re absolutely right to expect prompt and relevant support, particularly when your system depends on a stable proxy connection. The issue has since been resolved by our engineering team. As a goodwill gesture for the inconvenience caused, we’ve also extended your plan by three days at no additional cost. If you’re open to it, please contact us at [email protected] with your account details so we can follow up personally and ensure everything is running smoothly on your end. Thank you again for your honest feedback—it helps us improve our service and support experience.

Response from Proxyrack· Jan 8, 2026

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation has caused and for how it came across. We’d like to clarify how UDP support works on our residential network, as this may not have been communicated clearly during your interaction with support. Our residential pool contains a mix of IPs — some support UDP traffic and some do not. To ensure you are assigned an exit node that does support UDP, the request flow and authentication parameters are important: - If the first request made through the proxy is a standard browser/web (TCP) request, the system may assign an IP that does not support UDP. - To explicitly request UDP-enabled IPs, you can enforce this at authentication by appending -udp-true or ;udp=true to your proxy username. This guarantees that only UDP-capable exit nodes are assigned. - Alternatively, your first request must be a UDP request so the system can correctly detect and allocate a compatible IP. Without one of the above, it can indeed appear that “UDP does not work,” even though the network itself does support it We would really appreciate the opportunity to review your specific setup properly. Please reach out directly to [email protected] and reference this Trustpilot review. If we’re unable to provide a working solution for your use case, we are absolutely open to reviewing a refund, particularly if a key advertised feature did not meet your needs. Thank you again for the detailed feedback — it helps us improve both our product and our support processes.

Response from Proxyrack· Jan 6, 2026

We’re sorry to see this review, especially since we’re currently assisting you in an active support conversation. The behavior you’re describing is related to how residential proxies work, including geo and ISP classification, not service instability. This was already explained in the ticket with supporting documentation. Our support team has responded and continues to assist you. If you’re experiencing specific errors or slowness, please share clear examples in the open ticket so we can review them properly.

Response from Proxyrack· Jan 2, 2026

Thank you for the 5-star review! We’re happy to read you’re enjoying our unmetered residential proxies. If you need any help, we’re always here.

Response from Proxyrack· Dec 31, 2025

Thank you for the 5-star review! We’re glad to read the proxies are working well for you. If you need any help, feel free to reach out.

Response from Proxyrack· Dec 30, 2025

Thank you so much for your continued support over the past 3 years! We’re thrilled to read our service, quality, and pricing keep you coming back. We truly appreciate your trust and loyalty!

Response from Proxyrack· Dec 26, 2025

Thank you for your review! We’re really glad to read you had an excellent experience with our support team. If you ever need help again, we’re always here for you.

Response from Proxyrack· Dec 19, 2025

Thank you so much for your review! We're thrilled to hear that you are enjoying Proxyrack proxies and that they are working well for you. Your feedback means a lot to us and motivates our team to keep providing the best experience possible. Cheers, Proxyrack Team