PrometricReviews of prometric.com

With Covid and everything that is going on this business needs to adjust how they do business!!!! I went to take my test yesterday, computer kept saying error, it took two hours for someone to answer just to say call back. This business is horrible. Colleges need to find other businesses to give their exams since you can’t handle it.

Initially contacted NMLS attempting to obtain my test results and they informed me to contact Prometric whom I took the exam through. Dialed several Prometric numbers never reaching anyone only getting passed around in phone messaging. Called NMLS back to see if they had a number and they did...it worked after waiting on hold for about 30 mins. I got a guy that could not find the results to my test that I took only a couple days prior. He promised me that a supervisor would return my call by the end of the day. Never happened. At the end of the day I called them back, waited another 30 minutes on hold before another rep answered. She saw the notes, apologized and promised that her supervisor would call back within the hour. Never happened. I later got a call back from the original rep stating that I needed to contact NMLS. Dealing with Prometric is like a bad version of the movie Ground Hogs Day.

Worst customer service ever!!! Rude emails, phone conversations and in person at testing site in Lake Forest, CA. Seems to be the environment of the organization. Top down is usually the case. With all these bad reviews you'd think there's be some improvement.. My advice is Google other companies. Plenty out there.

I have spent over three hours trying to get ProMetrix to reschedule my FINRA test. I was told to call FINRA who can't help. I just got HUNG UP ON by their outsourced and terrible customer service. They want you to book online which I did but within a week or so - they don't let you reschedule. I have an emergency and need to change the test.

This company is charging States for services they are not providing. States have hired them to provide licensing tests but they aren't allowing people to sign up for testing on thier website and have nobody available to answer thier phone calls.

Worst app ever. We logged on for an ISEE exam and got scammed. Waited 2 hours for the test to start getting horrible customer service. Finally we got in only to be kicked out at the end of the first section. Thirty minutes in and we are still getting no response whatsoever. If there was an option for no stars I would choose this. Worst platform on the face of the earth.

If there were a means to give Prometric no stars, I would. Today, at 10:45 AM, I was scheduled to take the MCHES exam using Prometrics proctoring software from my home. After following Prometrics instructions to ensure that my Mac desktop met the required specifications, I proceeded to the exam security check-in procedure. About 10 minutes into it, I received an error message and was disconnected from the exam software. I logged back in and was able to successfully complete the check-in procedure and start my exam. I'd just gotten to question 58 and hit the "next" button to move to the next question when I got another error message. I was disconnected from the exam software so I followed Prometrics suggested solution (reboot the computer) to try to get back into the test. No dice. So at that point, I got into the IT Chat feature to get tech support. This was around 11:28 AM. By 1:15 PM, I still had not gotten an agent online so I attempted to go back into the exam. I was able to make it as far as halfway thru the exam security check-in before I got an error message and was disconnected. This happened THREE MORE TIMES! By this point, it was 1:45 PM. I went back to the IT Support Chat feature and by 2:15 PM, an agent came on. I explained to her what was going on so she asked if she could take control of my computer to ensure that my settings were correct. I said sure so she sent me a link to a piece of software that I installed and waited for her to take control of my computer. Nothing happened. I sent a text and asked her if she was there but no response. By this point, it was 2:37. I waited for her to do something, ANYTHING until 3:15 but nothing happened, so I logged out and put Prometric and NCHEC on blast on Twitter. I wasted $285 on an exam that I was absolutely KILLING before the tech issues came up. I also wasted an entire day; I am a PhD candidate and am attending a special masters program to boost my odds of gaining admissions to a US medical school. My time is valuable and while I may be able to get my money back for the exam, I cannot get my time back. The poor functionality of the exam software and the HORRIBLE customer service today was appalling. I HOPE that NCHEC will reassess its relationship with Prometric and personally, I hope to never have to take an exam with them again, in one of their test centers or using their defective online exam software. Signed, A disgruntled exam taker

Utterly horrific customer service. You will NOT be able to speak with a person. You will be ushered through a series of prompts that will likely have nothing to do with the issue you need to address. It is designed to infuriate the customer and discourage them from calling. I was LIED to by Prometric and did not recieve my test score after my exam like they said they would. I will reach out to the NMLS to find a different exam servicer because this is a disgrace.