Great
748 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Promdressshop (promdressshop.com) has 748 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
748 approved reviews, newest moderated first
Angela
Posted
There was an issue with the dress I ordered not being the one shown online, so I contacted The Prom Dress Shop. When called and emailed the staff were extremely rude and even screamed over the phone. I could not believe the level of unprofessionalism. They did nothing to resolve this issue.
Taylor
Posted
Even though, I could not keep my purchase and had to return it. I am pleased to say this company has gone above and beyond to satisfy my needs. I would recommend them. I ordered a dress for my daughter, however when the dress came it had grease marks on it due to the sewing machine. I called the company and the next day the sent me an email. They company gave the option to return the dress with a full refund, try to use baby powder to get the grease out with a discount or I could return the dress to have them get it put and then the would send it back to me. I told them I wanted a full refund. Once I had UPS pick up the package they send me an email stating the I was refunded in full. I was very happy and satisfied with my outcome. Everyone was very nice and was genuinely concerned about my issue
JOEL M.
Posted
Love the service ....
Markia A.
Posted
I love my dress 😍😍😍😍!!! It fit perfect!! Everytime I called to check on my order they responded and was very respectful I love prom dress shop
Charlotte L.
Posted
The dress we purchased (Rachel Allen 7554) was beautiful. It was as described, but my daughter has a long torso so the shorts made it hard for her to sit down in. We sent back dress to get a larger size so the dress would be longer in the shorts part. A little better, but still going to have to take out the shorts or have alterations to them. The company was very good about the exchange and getting the dress that I reordered here in a timely manner. I got it faster than anticipated both times. The operator on the phone I reordered the dress with was very helpful and courteous. I also received an email letting me know they had received the dress back and my account would be credited the full amount $318.00. I did lose the money for the taxes and the 3 day shipping, but this was clearly spelled out in the return policy. I would buy a dress from them in the future. Excellent service delivery time.
Ali
Posted
I will not order from prom dress shop again and will not recommend the company to anyone either. I had a terrible experience.
Meliea D.
Posted
Excellent experience! Quick response and perfect packaging! Prompt shipment, Thank you! Definitely will be a return customer, very happy!
KRISTIE C.
Posted
Just as advertised
