Brendan C.
Posted
Excellent response
Excellent response. My control broke aftee a few months and the customer service was quick to response and replace it. Great item.

Great
720 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Project E Beauty, we believe radiant skin is a goal everyone can realize.Since 2012 we have been committed to bringing salon-grade skincare to a wider market. Over 12 years on, we've built an international team of skin experts, delivering safe, effective skincare solutions through advanced skincare technology. We've transformed over 500,000 routines and set a global standard in beauty tech, reaching over 68 countries. As pioneers in LED home therapies, we are committed to our customers, using your feedback to guide our every move.Empowering Your Skin Journey
Project E Beauty (projectebeauty.com) has 720 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 535 reviews with 5 stars · Clear filters
Brendan C.
Posted
Excellent response. My control broke aftee a few months and the customer service was quick to response and replace it. Great item.
Keira A.
Posted
Quick shipping, arrived intact. The electrodes/attachments are well packaged and the instruction manual is straightforward and easy to follow.
Vanessa P.
Posted
Swift delivery. Fantastic packaging. Brilliant products. Five star all around, thank you!
Simone & D.
Posted
We love the products, but what really stands out is the customer service. After a recent experience that resulted in a return and replacement, the continuous back and forth of emails between ourselves and the customer service team kept us informed and updated at all times. The team personnel that dealt with our issue were all polite, courteous, attentive, friendly, proactive and extremely professional, it made the whole process a pleasant experience. Big thank you to Arriane, Trixie and especially Roff for all your help and support.
Liza M.
Posted
Communication 10/10 i had a issue with my device not changing. This was immediately adressed and advice was given to me to rule out user issues. A replacement was sent no questions asked. Service was prompt and courteous. %100 recommend.
Paula M.
Posted
It took me a while to decide what red light therapy mask to buy, as there are many options. Finally, I purchased the LumaLux Mask. I see the difference it's made on my skin, and I enjoy using it. I recently had an issue with my charger and they promptly sent me a new one. I very much appreciate the excellent customer service.
Romina
Posted
I'm extremely satisfied with the LED mask and neck treatment. I've been using it for a few months now, and it has greatly improved my skin, along with my daily routine. The lifting and plumping effect after using the mask is spectacular; it has significantly improved my skin's elasticity. Project e Beauty's service and products are exceptional.
MC
Posted
Bought the red light mask after reading very positive reviews on Alex Fergus' site. He tests red light products to make sure they're delivering what they promise and raved about Project E's mask. He was right. Have used the mask for months and recently was told my skin was glowing. I'd never been told anything like that before. Customer service is very attentive. A+ all around.