Excellent
414 reviews
Premium Parking - United StatesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 358 reviews with 5 stars · Clear filters
Diane C.
Posted
The customer service was excellent. Prompt solution to my issue and everything was handled efficiently. Thank you very much.
Response from Premium Parking - United States· Mar 3, 2025
Your comments are greatly appreciated! We strive for excellence. We look forward to serving you in your parking needs.
Brooke
Posted
Cynthia was great and so helpful.
Response from Premium Parking - United States· Mar 3, 2025
Thank you for submitting this review! This means a lot to Cynthia and our dept. We will share your comment with her today.
Kimmy E.
Posted
Agent Jan’s communication was top tier. Really helped me with what I needed. Walked me through everything and I definitely hang up the phone with him extremely satisfied! I hope everyone would get as good as the service I received from Jan. Thank you so much again!
Response from Premium Parking - United States· Feb 28, 2025
Jan will be thrilled to see this. Jan gives his all every day in our dept. Thank you for submitting this feedback. It means so much to our team. I will pass this along to Jan and lift him up! We value your business and kind words.
Chris G.
Posted
Bre Morton, customer service rep was very professional & handled the parking ticket issues very well & accurately. She has great customer service skills & I’d hire her to work for our business.
Response from Premium Parking - United States· Feb 27, 2025
What a great review and we are thrilled to have earned your 5-star review. Thank you for your business and time you spent in submitting this. It will mean a lot to Bre and our department. Thanks for lifting us up.
Pam Z.
Posted
Anne was wonderful and very helpful
Response from Premium Parking - United States· Feb 27, 2025
We would like to thank you for lifting up, Ann! She strives for excellence and she will be so happy to see your kind words. Have a wonderful day and thank you so much for your business!
Anthony G.
Posted
Kimberly is amazing. She resolved my issues within minutes and is extremely kind.
Response from Premium Parking - United States· Feb 26, 2025
We sincerely appreciate your feedback!! We agree, Kim is amazing and such a vital member of this team. Thank you for your positive comment and 5-star review! Ill share this with Kim to lift her up.
Cheryl
Posted
I called in to find out about an invoice I had received and Noel was very helpful in telling me what I needed to know. He was very knowledgeable, prompt and professional. He gave me the information I needed and explained it in detail very clearly. Customer service is so important. He is definitely an asset to this company.
Response from Premium Parking - United States· Feb 26, 2025
We want to take a moment and thank you for taking the time to submit this feedback. Its means a lot to Noel and our team. We strive to exceed expectations and provide first-call resolution. Thank you for being such a valued customer!
J.W. H.
Posted
I mistyped my license plate in the payment machine at the parking lot, which would've resulted in a ticket or getting towed. The agent Noel Espino did a superb job. First, he took the extra time to get approval from his supervisor, and corrected my license plate number. In addition, the payment machine had a max of 5 days, which left me 8 hours short. Noel quickly accessed my account and accepted my payment and added the additional hours, so I would not be ticketed or towed. My only complaint is that their parking rates were high ($27/day in a city of 100,000 people), but obviously the agent doesn't control that. Give the man a raise! 👍 J.W. Hornsby Abingdon, Virginia
Response from Premium Parking - United States· Feb 25, 2025
We want to take a moment and thank you! You took time out of your day to write this great review. We always put our parkers first and its so rewarding when we see comments like yours! Thank you so much and I will ensure Noel and others see your comment.
