Excellent
414 reviews
Premium Parking - United StatesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 358 reviews with 5 stars · Clear filters
Elline J.
Posted
I had a problem with duplicate charges and after the 3rd phone call, I finally had a customer support person that was knowledgeable and assisted in getting my problem resolved. Thank you Kimberly for your assistance and follow-up today. Your ability to listen and help me is extremely appreciated. Premium Parking needs more customer support like you. Thank you.
Rudy G Y.
Posted
I somehow ended up with 2 accounts (email & mobile). I had to edit the tag number on one of my reservations (email) and was unable to locate the reservation. The associate who helped me, Cynthia Alagao, was awesome. She was professional, courteous, and more than helpful. Her explanations were succinct and easily understood. Please extend my most sincere thanks to her for her assistance today. I wish all customer service representatives would be as helpful.
Dawn C.
Posted
I received an invoice by mail. My parking fee was paid prior to exiting rather than on entering the convention center. Spoke with Kimberly who was both informative and courteous. Her instructions for appeal and means to access the website were very clear and well articulated. The value of customer service was well represented by Kimberly. I am thankful for her aassistance.
Savita
Posted
Customer service agent, Cynthia is very professional, friendly and helpful. She is very knowledgeable and kind. Cynthia was able to help me with my issue and guided me step by step to help resolve it. Thank you, Cynthia. I will definitely recommend premium parking to all.
Matt
Posted
Princess was our customer service rep --- AMAZING
Renee W.
Posted
My rep Yolanda made my experience great. I received a parking violation that caught me by surprise as I thought I was registered correctly. Yolanda explained why I received the violation and took the time to help me figure out the problem. She listened first and did not devalue my concern which made all the difference. Yolanda was professional customer services at its finest.
David S.
Posted
The woman who helped me was very helpful and took care of the issue where I was double charged for the parking pass. she explained everything that she was doing.
Alex S.
Posted
Had an issue on Sunday and they refunded me the same day. I was impressed.
