PostPonyReviews of postpony.com

I lived in NY for several years and my families still worked in China, so i had to buy and send packages to them each year. If i ship them by usps, you know the fee is very high. About 3 years ago i found postpony. I had shipped about 50 packages through postpony especially USPS express, actually i saved much money. If you have the same situation like me, you may try it. But some time the packages may be broken，there is no compensation， it should be improved.

I have used them for a while. In the beginning, I really like their service, because they offered good prices. But, on various occasions, I've had really bad customer service (from China) - which shows me they don't care and aren't competent to solve loyal customers' problems. In the first case, there was a bug on their website - so I couldn't access my account. I had to chat with their support representative 5-6 times to properly research and escalate the issue. Instead of checking the issue, he adamantly stated I was confused about using the site. Finally, we had to the CEO directly, they researched the problem, and confirmed their was the technical bug. In the second case, my package was destined to a foreign country, but got returned locally by Customs (label change). USPS normally would enable me to update the label (no extra cost) - but since I used PostPony, USPS said I can request a refund from PostPony - and get a new label (since my package was never shipped). However, I requested refund from PostPony (explaining service wasn't rendered), but they very quickly denied their ability to refund my label - even though the service wasn't rendered. It's a shame, great app but very poor service and customer orientation. Guess what? Paypal end up paid me back for package was not rendered, then they forced me to pay them back again before I ship out NEW one. Tricky!!

一定要举报这家骗子公司

I have been using PostPony for a year, the service is wonderful, I have never lost any package.

Sent my package to their warehouse more than 1 month ago for a delivery to Mainland China, never heard anything back. Asked customer service at least 3 times, always been told it was due to a delay. Also checked the tracking number from the HongkongPost, nothing was on their system. I might lost my package already. No hope. NEVER USE THEIR SERVICE!!!

用过postpony打单子，界面是英文的，系统非常方便，而且价格要便宜好多。微信上的回复也非常及时。绝对要好评！！！

不錯的服務，在家打印shipping label, 然後到郵局drop off包裹就行。普通寄東西去香港算是挺方便。

代购几个月一直用postpony，希望可以常常给老客户一些优惠券。到现在没丢过件儿没有被税过，但是用香港邮政时有次赶上了两会耽误了两个月很糟心…然后还有两三次把我的箱拆成了好几个让我补钱…虽然都没有超重