Excellent
152 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the leading vinyl inground pool company in New Jersey. We feature over a hundred standard and custom inground pool designs, an in house engineering department and a complete service department in NJ. We can design and build the perfect backyard oasis for your family.We are a full service pool company offering a wide range of services to create the pool of your dreams. Our swimming pools include unique designs with many features. In addition to inground pool construction, we provide New Jersey homeowners with waterfalls, lighting designs, salt water generators, and natural stone and brick patios. We can also help with landscaping, retaining walls, and fencing around swimming pools.
Pool Town (pooltown1.com) has 152 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
152 approved reviews, newest moderated first
Carolyn
Posted
What a fantastic summer, thanks to Pool Town. Our pool is everything we expected, and more! It’s beautiful, easy to maintain, and brings family and friends together. We followed your suggestions and guidance and couldn’t be happier!
Jean S.
Posted
We signed our contract July of 2020. We were told construction on pool would start spring 2021. Excavators dug the whole for the pool, June 2, 2021. We have given Pooltown $39,000 so far, It is now August 15, 2021 and still no pool. Communication is poor, customer service is poor.
Mike M.
Posted
When we decided to put in an inground pool, we researched many different types of pools as well as many different pool contractors especially during a pandemic we realized things were going to take time and we needed to find a team that we felt comfortable with that we felt were going to give us the pool of our dreams , we were naturally pulled towards Pool Town from Howell NJ. From day one everyone went out of their way to help us build the pool of our dreams . There are so many people we would like to thank , for their dedication and professionalism and I am deeply sorry if I missed anyone , but it all began with help from Mike and Chris part of the ownership team, to Laura and Sandi, and Lisa and Leesa , Kaelyn and Jordon, The Dig Team The Fennelly's, to the pool build team, Tony the electrician, Jo Santos Masonry team, and Lee Santos waterfalls . Everyone was true professionals, and real artisans in their field. We made the perfect choice in pool contractor's, I would highly recommend Pool Town to anyone interested in building their very own backyard resort. Mike Matthews
Justin G.
Posted
Signed contact with Pool Town in May of 2020 and the pool was completed in late October 2020. Throughout the process communication was great with Maria from construction. With Covid and shutdowns happening we expected some delays but Pool Town kept to their timeframe for a fall install. The pool itself I believe was built with great attention to detail and superior to other companies out there with their IBEX construction. We had our own paver company do the pavers around the pool and now we are enjoying our backyard oasis. The kids love it!
John A.
Posted
If I could put ZERO stars I would. I signed a contract Sept. 2019. 2 years later July 21 I fired them. Probably the worst company I ever dealt with. I am not sure how they are in business. My pool still not done they have all the excuses in the world and they have no clue what's going on. There own employees are fed up with them. Every time they were supposed to show something happened.... NOT only that they wouldn't even call to reschedule. Plus they tell you one price and when they come they hit you with crazy CHANGE ORDERS. I can write pages long with proof but they are not worth it. DISASTER LIARS FAILED INSPECTIONS (they called for inspections for plumbing not only we didn't pass but the inspector said why am I here). Also their property manager JOHN he needs to go to school and learn how to speak to people. They will probably respond to my REVIEW with lies and bs cause that's what they are about. STAY AWAY
Joseph S.
Posted
Pool town did a great job our pool is amazing a few bumps in the road but it was all worth it in the end
Bob K.
Posted
We selected PoolTown, even though they were rather far away from where we reside, because we had heard that their construction for Vinyl type in ground pools was superior to others. We were way more than pleased. The installation was quicker than we expected, well coordinated in terms of the various parts of the install (excavation, install, patio, water feature etc) and the end result was outstanding. Now, it is 13 years since our pool was installed and we have enjoyed 13 trouble free years and we still are using the original (very thick) liner! Everything works as it did back then. It just so happens that it is time for a new heater and Pool Town were the only people who returned our call to have it replaced! A pool is a big choice. You won’t regret using PoolTown.
Sharee S.
Posted
Pooltown installed my pool 15 years ago and every summer we are still pleased with the quality of it! The design is perfect, the waterfalls are beautiful and we truly enjoy it each year! I also have been using them for opening , closing, and all maintenance on the pool since they first installed it and couldn’t be happier with the service I receive! Complete professionals!
