Average
398 reviews
Pool Supply UnlimitedHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have...
Pool Supply Unlimited (poolsupplyunlimited.com) has 398 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
398 approved reviews, newest moderated first
Pete R.
Posted
Parts availability and speedy delivery.
Response from Pool Supply Unlimited· Jul 8, 2025
Thank you for the 5-star review! We’re glad you found the parts you needed and appreciated the quick delivery. We’re always here to help!
Brian W.
Posted
I have purchased from Pool Supply Unlimited on several occasions and have always been pleased with their service.
Response from Pool Supply Unlimited· Jun 26, 2025
Thank you so much for your kind words and continued support! We’re thrilled to hear that you’ve had consistently positive experiences with Pool Supply Unlimited. It means a lot to us that you’ve chosen to shop with us multiple times, and we look forward to helping with all your pool supply needs in the future!
John B.
Posted
Attempted to return a liner that is the wrong size - all I have recieved in e mail responses which are far and few are excuses - really ? A 500 liner is really worth tarnishing your reputation as a business. Now I register a complaint with the Texas Dept of state consumer affairs board - Licnesing and Regulation .
Response from Pool Supply Unlimited· Jun 26, 2025
Hi John, We’re sorry to hear about your experience and appreciate the opportunity to respond. We understand how frustrating it can be to receive an incorrect product, and we’re committed to resolving such matters as quickly and fairly as possible. In your case, we promptly contacted the manufacturer on your behalf and provided you with a Return Goods Authorization (RGA) and prepaid shipping label to streamline the return process. The manufacturer is currently in the peak of their production season, which has unfortunately caused delays in processing. That said, we’ve ensured you have all the necessary documents and instructions to return the item, and we will issue a full refund once the return is received and verified by the manufacturer. We truly value your patience and cooperation as we follow the proper steps required to resolve this matter. If you have any additional questions or concerns, our customer service team is always here to help. Thank you again for your understanding.
Robert T.
Posted
They had what we needed.
Response from Pool Supply Unlimited· Jun 12, 2025
Thanks so much for the great review! We're glad we had exactly what you needed. We work hard to keep a wide selection of quality pool products in stock, so it’s great to hear that paid off for you. Let us know if we can help with anything else!
Steven F.
Posted
I ordered a replacement part I needed from them. The picture on the website did not match what they sent me at all. I've already reached out to that email and I've heard nothing back. Update: Despite clear picture evidence that the item I ordered off of their website did not match what was sent (the picture of the product did not match the item I was sent) they actually claimed that I ordered the "correct" item and that they were not at fault. This was after they initially agreed that the pictures did not match and that they sent the wrong thing. Then they came back and said "after investigating" they determined that I ordered the "correct" piece and that I was in the wrong. They still offered a refund, so long as I was willing to pay to ship the item back and lost a portion of my refund to a restocking fee. Oh, and they also reserve the right to reject the return and give no refund depending on multiple different factors after you send it back to them, so there is no guarantee that I would even get a refund. This company falsely advertises items by showing you a picture on the website and then sending you a part that does not match that picture at all. This company is a scam and I will tell everyone who will listen that they are.
Response from Pool Supply Unlimited· Jun 9, 2025
Thank you for your review! We're very sorry this has happened. While we strive to keep all product photos and descriptions as up to date as possible, manufacturers occasionally change product designs or packaging without notifying us. We understand how frustrating that can be and want to make it right. Please reach out to our customer support team at [email protected] so we can assist you further.
Laura B.
Posted
Immediate shipment of revised/correct parts.
Response from Pool Supply Unlimited· Jun 9, 2025
Thank you for your five-star review! We're so glad to hear that you received your revised parts quickly. We always aim to resolve any issues as promptly as possible and appreciate your patience and trust in us. If you need anything else, we're here to help!
Patrick P.
Posted
CaliMar® Salt Chlorinator CMARSHA40 fast shipping works great
Response from Pool Supply Unlimited· Jun 9, 2025
Thank you for the great review! We're thrilled to hear your CaliMar Salt Chlorinator CMARSHA40 arrived quickly and is working great. We appreciate your support and are always here if you need anything in the future. Enjoy your pool!
Chad B.
Posted
Great company to order from and arrived when promised
Response from Pool Supply Unlimited· Jun 9, 2025
Thank you for the kind words! We're so glad to hear your order arrived on time and that you had a great experience with us. We truly appreciate your support and look forward to helping you again in the future!
