Pony O Hair AccessoriesReviews of ponyo.com

Honestly, I don't even know how this company is still going. None of their products worked. It doesn't stay on at all. No secure hold. And its so ex for a hair tie and took ages to arrive. So pissed, I want my money back.

Actually I just received my Pony O in the mail and it came with a little carry bag and instruction booklet. I purchased from the actual website. Not from Amazon or Ebay. My hair is about an inch to an inch and a half in thickness when put into a hair tie. It holds even my wet hair after a shower. I give mine more of a C shape than the rainbow they suggest. I also flatten the hair out with the Pony O and bend the ends down into a C. I haven't had any issues. Hopefully they will last longer than a traditional hair tie does for me.. Each persons experience is different and what may not work for you could work great for someone else!

Really pay attention to the reviews here and not the Pony O website. They don’t post the negative reviews. This is a terrible product that didn’t even come close to working. Just so you are aware, you will pay initial shipping to you and then when you most definitely return it, you pay that shipping as well. Basically throw $10-15 out the window when you purchase this horrible product. They also don’t come in any package whatsoever so you’re probably gonna get the ones that I returned. Save your time and money and don’t buy. So Pony O will probably see this review and respond with some elaborate heartfelt response apologizing for my bad experience and try to back their false claims up with more false claims. I warned you just like the many other negative reviews. If you like your hard earned money then stay away from Pony O.

Week 5 and still no delivery. I had to email them for update on shipment to hear they are holding my order till they get a sold out item (didnt say sold out when I ordered it). I hope they are worth the 5-6 week wait. Not happy with their customer service.

LOVE this product! I tell everyone I see w/long hair how wonderful the Pony-O is! I have long, heavy, naturally curly, thick hair--the Pony-O has made my life so wonderful! No pulling, no slipping, no constant adjusting, no headache--and no hair loss when it's removed! Totally the opposite of the hundreds and hundreds of elastic-coated bands I've bought and used through the years. I've re-ordered several time--the products always arrive in an extremely quick manner. I've also purchased the bun-barz--but really haven't played around with it too much. I was so shocked to read all the poor ratings on Trustpilot--totally the opposite of every interaction and product that I've had w/Pony-O!! I expected these products to be another waste of money--so I was so shocked and happy to discover they are so great! Honestly, they have made my life much happier!

Really poor product not at like advertised. Company refuses to refund because 30 days after purchase even though it took more than 30 days to get the item.

Unfortunately I can't give less than one star. Their product just doesn't work. And on their Facebook and Instagram page there's a lot of happy customer, BECAUSE they DELETE all bad reviews or questions about delivery and refund. It's weird that customers are just happy on their social medias. Anywhere out there the product doesn't work. If you try to return they will send you emails saying that you are doing wrong. I tried to talk with them by email, and they were very rude (just when I said that I want a refund, of course). Then I reach them by Messenger. After talking for some days and having all my comments deleted, they said they would refund me even past the 30 days window return. They asked me to send (again) an email to their customer service. I did. Than I received AGAIN an automatic message with instructions in how to use the product. I tried to reach them again by Messenger BUT THEY BLOCKED ME! So, someone called me saying that "she saw that I was not satisfied". When I said that their Facebook Customer Service said that they would refund me even after 30 days she said that "the Facebook Customer Service works in another place" that she didn't know what they have promised me but she can't refund me. I HAVE NEVER SEEM SO TERRIBLE customer service in my life and AWFUL product. Unfortunately they are focusing their energy in blocking people and deleting reviews and not in improving their garbage product.

I’m so disappointed with the product... Please don’t waist your money !!!