Pompeii3Reviews of pompeii3.com

Buyers beware! My experience was i did not get the diamond that I paid for..... I recieved and ( I ) color and not FG as the ad stated, plus the girdle was chipped.... it even said it on the appraisal. When I sent in my complaint they ghosted me. Shop elsewhere, youll not be happy with these folks I promise you.

I've ordered from pompeii3 numerous times. Earrings for my daughter and myself. Solitaire pendants for my daughter. I've never been disappointed. Customer service was always great. Diamonds are gorgeous. I don't know why others have not had a good experience, I have had nothing but positive experiences both this company.

The ring I ordered did arrive but the original package had obviously been tampered with which was easily noticeable. Although the ring box and packing slip was inside the plastic bag package...the ring was not....it had been removed from the bag and stolen!! The bag had been cut into on one end and taped. After contacting the company many times and providing them many photos of the tampered bag, I was told they had to file their own claim and review their own security and complete an internal report which could take 7-10 business days. Since they do not offer insurance at check-out I told them that I wanted either a replacement ring or a full credit on my visa. After several weeks, Jay, the manager of customer service contacted me and offered me a complete refund credit on my visa. Jay was sincere, apologetic and demonstrated a great deal of concern regarding my experience. I would like to personally thank Jay for contacting me and taking the initiative to react to my concerns by offering me this solution which, in my view is not only the ethical thing to do but the correct thing to do. Kudos to you Jay! Thank you once again for your much-needed help. Kevin

I bought a Engagement Ring with wedding band about 1 mouth a diamond fell out and after we got married a diamond fell out of the wedding band I did purchase a 2 year warranty and after calling 8 times i finally got a return label to send it back I sent both Rings back with a note asking to please check all diamonds to make sure they are all tight had to pay $15.50 shipping to get them back after 2 weeks another diamond fell out of the wedding band I had to call several times before someone would respond they emailed me a form to fill out I had to pay shipping to return the ring then billed me another $15.50 to get it back I was told if didn’t pay the money I wouldn't receive my wife's ring over the years I have spent a lot of money with these people I am going to take both rings to a jewelry store in town to check all the diamonds because I am sick and tired of dealing with these people I will not spend another dime with them I am very upset with Pompeii3. When I got the wedding band back for second time I took it to another jeweler to have it solder and I ask him to check all the diamonds and he found 2 more lose after I ask Pompeii3 to check all the diamonds for the second time before it they sent it back it cost me $123.00 because I didn't want to deal with this sorry outfit again there craftmn ship isn't worth a crap.

I ordered a pair of 1kt each solitaire diamond earrings with screw back posts. The price was extremely reasonable and they are beautiful. I haven't taken them off since.

My husband bought me a nice pair of "diamonds" earrings, the back was so loose i lost my earings 3 times in my house. I found them, and asked the customers service to change the backs, they told me to send them on my own costs and when they received it they told me to pay 80$ for new backs. So i told them no. They sent me back my earrings but without the original box but in a sandwich bag! I went few days ago to an other jewellery shop and they tight the backs for free. So they are darmatic for no much reasons. Not happy and wont buy anything from them again

I don't want or expect anything from the business at this point, I'm only wanting to put out a formal complaint about the way this company does business - which is disappointing at the very least, but frankly dishonest. I needed to find a replacement wedding band. Found what looked like an exact match to what I had lost. The wedding band was on sale (for the next 3 days) - which was a plus. I called customer service with a question about whether they would match the price they had for the same ring listed on Walmart.com. The "receptionist" (as they don't actually have any live customer service support, in fact you can't even make a straight up purchase with anyone over the phone) said they would submit my question and I would receive an emailed response. Well, I never got an email. So I decided since I wanted to have the ring engraved (something that was not an option for the same ring on Walmart.com) I would just go ahead and pay a little more and get it from Pompeii3.com. With one day left in the sale, the price had changed from $690 to $770. I called, and got no explanation as to the price change. Like the sucker that I am, I ordered anyway. The very next day the price changed again (post sale) and it was now $685.96. I emailed to see about them refunding the difference - no response. The ring eventually arrived. It was nothing like the illustration and description they provided on the site. Not only was it a very different ring, it was not even engraved! The return process (all online) was pretty straight forward, and easy to process, but, they didn't even refund me all of what I had paid. They had some sort of "restocking" fee of around $15 for my troubles, and that on top of me having to pay the return shipping cost as well. I call this a scam. No one in the company to actually talk to to make a resolution, you're not shipped what you ordered, and you have to pay to return it back to them. I would honestly like to see these people shut down.

I bought a beautiful ring from Pompeii3 with a 1 1/4 moissanite main stone and complementary vs2-si1 diamonds on a 10k solid gold band for under $500. It shines a lot, is very colorful and looks very expensive. Definitely a steal! When I showed other people, they all assumed it was at least $4,000. I myself prefer moissanite over diamonds since they reflect more light than diamonds, are almost as hard as diamonds and are significantly cheaper than diamonds. They also pass as a diamonds on most diamond testers too so really a great affordable stone. Pompeii3 cut the stone very well.