PlushRugsReviews of plushrugs.com

Response from PlushRugs· Jun 3, 2026

Hey Joyce, Thanks for taking a moment to leave us a review. If you have any issues that you'd like to discuss with our team, please do not hesitate to reach out. We'd be happy to review internally as well as with the manufacturer to ensure everything is up to the correct standard. - The PlushRugs Team

Response from PlushRugs· Apr 27, 2026

Hey Stephanie, I appreciate you sharing this—glad the product itself hit the mark, but the delivery experience clearly missed it. The miscommunication and especially the initial misdelivery shouldn’t have happened, and we understand how frustrating that was with the time you had to take off. We’re actively working with our delivery partners to improve scheduling and communication so this doesn’t happen again. If there's anything else we can do to help you, please let us know. -The PlushRugs Team

Response from PlushRugs· Mar 2, 2026

Hey Laurie, I'm sorry the rug you ordered didn't work out! I see our team has already assisted you with a complimentary return label and your refund will be processed once it's received back to our warehouse. Let us know if you need anything else! - The PlushRugs Team

Response from PlushRugs· Feb 2, 2026

Hey Donald, Thanks for taking a moment to leave us a review. I'm so sorry your rug arrived with issues. I do see it appears you got the last piece Safavieh had available for that particular rug. That said, it still shouldn't have arrived with any issues so I'm happy to see our team took care of it for you right away. - The PlushRugs Team

Response from PlushRugs· Jul 16, 2025

Hey Melinda, Thank you so much for leaving us a review. I'm sorry the colors weren't what you were expecting! I am glad to see you were able to take advantage of our complimentary return label so you can locate something that better fits your needs. - The PlushRugs Team

Response from PlushRugs· Jul 7, 2025

Hello Barbara, Thanks for taking the time to leave us a review. While we do list sizing and weights on our site, we understand when ordering online, things don't always meet expectations! If you'd like to return your rug, please don't hesitate to reach out to our customer service team and we'd be happy to take care of you. - The PlushRugs Team

Response from PlushRugs· Jun 17, 2025

Hey Gre, We’re really sorry the rug arrived in that condition and understand how frustrating that must’ve been. Thank you for letting us know — we’ll share this with our team to help prevent future issues. If there's anything else we can do, please reach out to our team directly. We're here to help and want to ensure you're happy with your purchase. - The PlushRugs Team

Response from PlushRugs· Apr 11, 2025

Hey Rebecca, Thank you for sharing your experience—we're really sorry about the condition the packaging arrived in. We completely understand your frustration and will absolutely pass this along to Loloi and FedEx to help improve the packaging going forward. Please let us know if there's anything else we can do to assist. - The PlushRugs Team