Excellent
654 reviews
PlusCup – Personalized Videos for Kids & AdultsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At PlusCup, we create personalized videos that make every celebration unforgettable, from kids’ birthdays to heartfelt messages for adults. Each video features your chosen characters, customized with names, ages, and special messages, all crafted by our editors and delivered within 72 hours.Loved by families and individuals around the world, PlusCup brings joy, smiles, and magical memories to life, one video at a time. ✨ Create your personalized video today at PlusCup.com
PlusCup – Personalized Videos for Kids & Adults (pluscup.com) has 654 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
654 approved reviews, newest moderated first
Isha P.
Posted
I just received my daughter's birthday video. Thank you so much! I love everything about it, the quality is good. I can't wait for her to watch it with her friends on her birthday. She's going to be so happy!
Gabriela
Posted
I’m really impressed with the video. My daughter absolutely loves it! The moment she saw it, she had that twinkle in her eyes. It truly made her so happy. Very happy customer
Oge E.
Posted
Simplicity of using the site, great turnaround time for delivery and relatively affordable.
caprie J.
Posted
Was absoultly amazing they even re.did my babies video when her name.was mis pounced but the videos r super.cute I can't wait for my daughter birthday to come for her to see it
Sydney C.
Posted
So amazing. And fast my daughter loved her video
Silvana G.
Posted
Thank youuuuu. It was magical. My friend cried when she saw it. Well done to you and thanks for the beautiful surprise 🤍🤍🤍
Sabretha
Posted
I really love the video they created for my nephews birthday. I had a few corrections I wanted on the video and their response and understanding were on point. They got right on it to meet my demands. If you were considering placing an order with them go for it you won't be disappointed. I will be using there service again in the near future.
Courtney M.
Posted
honestly should have listened to the reviews before choosing to do business here. Unfortunately, the negative feedback I saw beforehand turned out to be completely accurate. My experience with this business was extremely disappointing, primarily because of the poor customer service and lack of professionalism. The way my situation was handled showed a clear lack of communication and accountability. Instead of trying to resolve the issue or provide even basic customer support, the response I received was dismissive and unhelpful. As a paying customer, that’s simply unacceptable. Because of this experience, I will be disputing the charge and warning others about what they can expect when dealing with this business. Customer service matters, and when a company consistently treats customers this poorly, it’s hard to understand how they expect to maintain a reputable or lasting business. I would strongly recommend others read the reviews carefully before deciding to spend their money here.
Response from PlusCup – Personalized Videos for Kids & Adults· Mar 30, 2026
Hi Courtney, I’m Lina, and I will be handling your case from now on. First of all, I want to sincerely apologize for the experience you had. We are truly sorry about the conversation earlier. We recently hired a new assistant, and unfortunately we did not realize she would handle customer communication this poorly. That is completely our responsibility, and we are very sorry that you had to experience that. Your message and feedback are taken very seriously. We never want any customer to feel ignored or treated unprofessionally. Our goal is always to provide a positive experience and make sure every customer feels respected and supported. Please allow me to personally assist you and resolve this situation properly. If there is anything we can still do to fix this for you, I would really appreciate the opportunity to help. Again, I’m very sorry for the frustration this caused and for how the situation was handled before. Thank you for your time, Lina PlusCup Team
