Average
596 reviews
PlungeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Plunge, we’re on a mission to help people unlock greater resilience, faster recovery, and sharper mental clarity. Through our high-performance cold plunges and saunas, paired with the #1 contrast therapy app, expert guidance, and our passionate member community, we aim to make the benefits of cold and heat immersion more accessible, effective, and enjoyable for all.
Plunge (plunge.com) has 596 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
596 approved reviews, newest moderated first
Ellen
Posted
Amazing experience. I work with Jonathan to get my sauna and the plunge. It was great deal and fast shipping. Thank you a lot.
Response from Plunge· Nov 8, 2025
Hi Ellen, So glad to hear you were able to enjoy our Black Friday pricing for your sauna and plunge. I will make sure Jonathan receives the positive feedback as well. We hope you continue to enjoy contrast therapy setup and welcome to the Plunge family! -Plunge Customer Support
Jim
Posted
Delivered and working as promised. Only on Day 2, but love it so far.
Response from Plunge· Nov 8, 2025
Hi Jim, We are so glad to hear the delivery was smooth and after a few days you are loving it. Welcome to the Plunge family! -Plunge Customer Support
Robert
Posted
communication could be worked on to allow for a more seamless venue. That being said the team responded,listened,and took care of my issues entirely,and in a timely manner. I am happily awaiting my second Plunge purchase. Thank you.
Response from Plunge· Nov 4, 2025
Hi Robert, I cannot thank you enough for letting us assist you in getting this fully resolved for you. Your responsiveness and assistance in us getting in touch is so greatly appreciated. We also appreciate the constructive feedback as we always strive to provide a seamless customer experience. Please do not hesitate to reach out if anything else is ever needed. -Plunge Customer Support
Ross
Posted
Process to purchase was easy and painless
Response from Plunge· Nov 2, 2025
Hi Ross, That is great to hear! Our amazing sales team is helpful, knowledgable and accessible. Please let us know if we can ever help you further! We are here to help. Thanks again, Ross! -Plunge Customer Support
customer
Posted
Sales experience is exceptional. However, your delivery service, OmniLogistics just asked me to fill out a 5 page survey without indicating which piece of the sauna, plunge, shower unit it’s referring to. I haven’t ever had to fill out a 5 page google document for a delivery. They can call me
Response from Plunge· Nov 2, 2025
Hi Matthew, We are glad to hear the sales experience was such a positive one for you! We are always looking to improve our customer experience and although the delivery companies do have their own processes, we will be sure to relay this feedback to them. Welcome to the Plunge family and please do not hesitate to reach out if anything is ever needed. Support email address: [email protected] -Plunge Customer Support
Kristin V.
Posted
Can’t get ahold of anyone to schedule delivery…
Response from Plunge· Oct 29, 2025
Hi Kristen, I hear you. We are here to assist however needed. Below is a Calendly link that can get you scheduling with our team to help assist in any manner needed. https://calendly.com/d/cv4y-fpg-mkw/plunge-support-2 We look forward to assisting you further, Kristen. -Plunge Customer Support
Matt H.
Posted
I'm a believer that companies (and people) demonstrate what they truly value and how great they are when not everything goes smoothly. The initial deliver of our plunge was faster than I expected and I was pleasantly surprised. The shipping and delivery company used (at least here in Colorado) were both great. People were friendly and communicative. But when our plunge arrived and delivered into the backyard, I noticed some damage. It was just on the lower corners, mostly couldn't see it unless you where looking for it, but one corner in particular had some lamanent damage and was peeling slightly. I took pictures and sent them in to Plunge. It initially took about 36 hours before I heard from anyone. I'm an impatient person so initially this didn't sit well. But, when I did hear from someone (turns out her name was Kristin and she was so helpful), they offered me a credit without any fight at all. Here's where Plunge really demonstrated how they stand behind their product and client experience. I told Kristin that rather than a credit I would be interested in an upgrade of my chiller to include a heater (we have a hottub so I didn't buy initially, but not until delivery did I realize (after a lot of research) that the warranty may not be covered with our plunge outdoors over the winter, without the heater in the chiller). Kristin met with her team, she called me and left me a voice mail. When we spoke the next day, she "Because of the slight damage to the lamanent we are concerned about longer term cracking and peeling, so we are sending you a brand new plunge and we will upgrade your chiller to include the heater. It will ship Monday." Having owned multiple businesses myself, I can be a pretty demanding customer. I want pay for quality and work only wth companies that stand behind their product and service. My experience with Plunge has me a beleiver, not just in their product, but in their company. And by the way, while I've only owned it for a week, the product is awesome. Easy to set up, instructions are super clear, and WAY BETTER EXPERIENCE than an inflatable.
Response from Plunge· Oct 29, 2025
Hi Matthew, Wow. Thank you so much for taking the time to write such a detailed and thoughtful review. We are so proud happy to hear your experience with the Success team was so helpful and positive. Your request for the chiller upgrade with the heater gave us the perfect opportunity to show you how we operate. Your perspective as a former business owner and "demanding customer" makes your endorsement even more valuable. We want to be a company you can believe in, one that truly "stands behind their product and service." We are always here to assist further if ever needed, Matthew. Thanks once again. -Plunge Customer Support
Josh
Posted
Terrific logistics—quickly shipped upon order. It was at my driveway within week or so. High quality. Well engineered. VERY easy to assemble. Plug and play. Excellent, user friendly app. And the mental and physical benefits are real. I shopped, searched and considered this purchase for at least a year. I’m very glad I went with PLUNGE.
Response from Plunge· Oct 29, 2025
Hi Josh, Wow! Thank you much for providing amazing review. Our team is hard at work constantly making sure our customers get their deliveries in a timely manner. So glad set up was easy for you, also! We hope you continue to enjoy the mental and physical benefits of your cold plunge and satisfaction of choosing us! -Plunge Customer Support
