Poor
49 reviews
Please & Thank YouHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Connecting fans & brands to their favorite artist and cultural moments through once-in-a-lifetime experiences.
Please & Thank You (please.co) has 49 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
49 approved reviews, newest moderated first
keith J.
Posted
We had a fantastic time! These guys really made us feel comfortable and made my mom’s night extremely special! Super nice guys and I feel lucky that they made time for us! Still haven’t been able to get our photos from the meet and greet though and was wondering how to get them? Thanks for an amazing time!
John S.
Posted
My experience was horrible since I couldn't attend due to surgery but never could get anyone from this venue to contact me in any way possible. Not only did we not get to attend something. We had looked forward to, but we lost hundreds of dollars, which wasn't necessary.This venue could have given us a voucher to use at another time, but they never took the time to contact us
Count M.
Posted
Aimee and Ted were amazing. The sound check tiny concert was really just a hoot.
Alexis
Posted
Meeting the band was great, but they never communicated the early entry for the merch and I missed it. Also I didn’t get the full laminate.
Sue I.
Posted
VIP package for Melissa Etheridge August 27 2025. Multiple emails back and fortb. Merch in production. Merch stuck in customs. Merchandise in production. Merch just arrived. I am being sent to front of cue... That order, on repeat. I was accused of lying about emails...sent copies, was ignored. Do not expect fulfillment of merch. This is a huge scam and Ticketmaster should stop doing business with these shady liars.
Response from Please & Thank You· Dec 22, 2025
Hi Sue, Thank you for taking the time to share your experience. We apologize for the frustration and disappointment this situation has caused. We understand how upsetting it is to receive conflicting updates over an extended period, especially when expectations were set for your VIP merchandise. The delays you have experienced were due to repeated production and customs issues that impacted multiple shipments, not just yours. While these explanations do not undo the inconvenience you’ve experienced, I want to assure you that this was not a scam, nor an attempt to mislead you. We work closely with artists and partners, including Melissa Etheridge’s team, to fulfill VIP packages as promised, and we regret that this process did not meet your expectations. I also want to be very clear that we do not believe you were dishonest at any point. Our team member asked for additional information so they can look into your inquiry. We appreciate you providing copies of the email correspondence—your concerns and documentation were noted, and I’m sorry if it felt like they were ignored. That was never our intention. As one of our team members mentioned in their response to you yesterday, your shipment has been prioritized, and we are working to get it out asap. You will receive a separate email with tracking information as soon as your shipment is on its way to you.
Eric J.
Posted
The VIP for James Barker Band was top notch. Loved playing games with them, hanging out, asking questions, then hearing their awesome acoustic songs before the show made it very special.
Brent B.
Posted
papa roach is an amazing band! great performance and very down to earth guys! they even gave me a shout out for my new song titled Test Me - Bouj
Mary
Posted
The venue staff was not present for VIP check in. And another venue staff gentlemen managing check in for another VIP package (the only staff present) said I did not have the right ticket for VIP benefits. Even after I showed the email he said the email was wrong. When I relayed this to Please and Thank You staff. They deferred back to the venue, who shared no sympathy at all for their staff's incompetence and denied it even happened. Resulting in me not receiving a full refund for the $300 I spent on my VIP benefits that I was denied. I have asked to speak with their supervisor three times, and each time they have not responded at all, or just reiterated their decision. The rep's name was Jordan. Severely unprofessional to just ignore when a customer asked to speak with a supervisor. I will also add they did not tell me they had deferred to management, the only reason I found that out was when I followed up about seven business days later.
